
Store Operations Manager
2 weeks ago
Job Description - Store Operations Manager - Kreamu Gelato
**Company**: Kreamu Gelato
**Location**: Sydney (Cabramatta, Marrickville, and future locations)
**Employment Type**: Full-time
**Start Date**: ASAP
About the Role
Kreamu is a growing gelato brand aiming to bring creative, delicious experiences to every community. We are looking for a passionate and experienced Operations Manager to oversee daily operations across multiple store locations, ensure high-quality customer service, and lead our team through the next phase of growth.
Key Responsibilities
- Oversee day-to-day operations at all gelato stores (currently Cabramatta & Marrickville)
- Lead, train, and support store staff to maintain service excellence
- Manage staff rosters, shift coverage, and performance evaluation
- Ensure high standards in hygiene, food safety, and customer experience
- Monitor sales performance, optimise labour and inventory usage
- Work closely with founders on expansion and business improvement plans
- Handle customer feedback and resolve operational issues
- Coordinate with suppliers and logistics for consistent product availability
- Implement and maintain operational procedures across locations
Essential Criteria
- Minimum 2-3 years managing multiple F&B or retail outlets
- Proven ability to lead a team and handle staffing issues
- Strong interpersonal and people management skills
- Understanding of best practices in hospitality and customer engagement
- Experience with POS systems (preferably Square) and basic bookkeeping
- Inventory control and stocktaking
- Able to interpret sales reports and identify opportunities for improvement
- Fluent in English (written and spoken); Vietnamese a plus
- Full working rights in Australia
- Able to travel between locations regularly
Desirable (Not required, but a bonus)
- Experience in franchise operations or chain store development
- Barista or gelato production experience
- Familiarity with Xero or accounting software
- Food Safety Supervisor certification
How to Apply
Please send your CV + brief cover letter to:
**Job Types**: Full-time, Permanent
Pay: $49,075.02 - $81,074.00 per year
**Benefits**:
- Professional development assistance
- Salary packaging
- Travel reimbursement
Schedule:
- Day shift
- No weekends
- Public holidays
Supplementary Pay:
- Performance bonus
Work Authorisation:
- Australia (preferred)
Work Location: In person
Application Deadline: 30/05/2025
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