Customer Service Officer

2 weeks ago

Melbourne, Australia Charterhouse Full time

**Previous customer service/ call centre experience is required**:

- **Working in a supportive and well-tenured team**:

- **Opportunity to work for a team who pride themselves on excellent customer experience**

Help make a change by joining a team that is committed to delivering high quality services to their members.

You will be working with a growing council located in the inner-city suburbs. They are a reputable council that offer support, encourage a diverse and inclusive environment. You will work as part of a team to ensure that inquiries in the call centre are resolved with due diligence.

Training and support will always available, with a training program offered during your first week.

You will be working full-time on a rotating roster.

**You will be responsible for**:

- Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.
- Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required.
- Liaise with other departments while performing back office secretarial and administrative tasks

**To be successful you will have**:

- ** **Experience in both face-to-face and high-volume telephone customer services.
- Local government experience is desirable
- Great communication skills, written and verbal
- Ability to learn and take on changes with a positive attitude

**Benefits**:
You will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focused organization that is well connected to public transport.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

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