Customer Service Officer

1 day ago

Melbourne, Australia Citywide Full time

**Customer Service Officer**:
**Job no**: 495002
**Work type**: Full time
**Location**: Melbourne - Bayside & South Eastern Suburbs
**Categories**: Administration & Office Support

**Customer Service Officer**

Citywide are recruiting for a **Customer Service Officer** to join the team working on our prestigious Open Space contract in Mornington. Reporting to the Contract Manager, this role will see you providing excellent customer service as well as support to our operations team.

This is a full time role, however there can be flexibility around working hours

If working for a company that makes a positive impact on the community and offers a work/life balance is what you’re looking for, then send us your resume today

**Primary responsibilities of the role include but are not limited to**:

- Being the primary contact for all client/customer requests, works orders and event enquiries
- Process works orders and liaise with operations
- Ensure that both client and Citywide systems are updated to reflect real-time status of customer requests and works orders
- Review all incoming customer service requests and works orders throughout the day
- Monitor the client's system to identify customer service requests and work orders approaching target date
- Provide reminders to supervisors where customer service requests and works orders remain incomplete and/or target date is approaching
- Track and provide daily and weekly updates on progress of customer service requests and works orders
- Assist staff, supervisors and management with any tasks related to administering the contract
- Provide general office support such as answering the phone, general admin and raising purchase orders as required

**Skills and qualifications required**:

- Previous experience in a similar customer service role
- Strong organisational skills with a keen eye for detail
- Strong time management with the ability to prioritise tasks
- Excellent communication skills
- Experience using MS Office - Word, Excel, Powerpoint
- Ability to work in a fast-paced environment
- Proven ability to build relationships with customer and provide exceptional customer service

**In return we offer**:

- The job security that comes with our list of long-term contracts
- The chance to make an impact with a experienced open space market leader
- The opportunity to further develop your skills in a strong, supportive environment
- A workplace that focuses on safety first
- A company with a culture of teamwork and respect

**About Citywide**:
At Citywide, we are a proud company with a clear purpose and mission - we shape liveable cities by delivering the full scope of civil infrastructure, open space and environmental services to government and private enterprise. Collectively, our services positively impact more than 14 million Australians every day.

**How to Apply**:
**Click the APPLY button now**

**Please note**:
A full drivers licence and good driving record is essential. **Reference checks, Driver Demerit Check, Police Check and Medical, including Drug and Alcohol** testing are all pre-employment requirements for Citywide.

  • Customer Service

    1 day ago

    Melbourne, Australia Moslehi Service Group Full time

    Moslehi Services Group are looking for a range of occupants who are seeking work. With plenty of hours we are eager for you to join our customer service team. This role will involve being the first point of service within train stations and bus stations located within Melbourne and Melbourne CBD. Being the first point of contact for patrons and the public...

  • Customer Service Officer

    1 day ago

    Melbourne, Australia Osborne Richardson Australia Full time

    Our Local Government client based in Melbourne is seeking for Customer Service Officer to join their team. Customer Service Officer is a phone-only based role answering in coming calls from residents in a contact centre environment. Officers are looking to handle the calls at first point of contact.

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Wilson Group Full time $45,000 - $65,000 per year

    CUSTOMER SERVICE OFFICER'S - VICTORIASummary We are seeking a dynamic and versatile individual to join our team as a Customer Service Officer.About the role:Wilson Storage offers secure self-storage, packaging, office, and training space solutions throughout Victoria, New South Wales, Western Australia and Tasmania. Our exceptional customer service and...

  • Customer Service Officer

    1 week ago

    Melbourne, Australia Robert Half Full time

    Full time opportunity on offer to work for one of Australia's largest retail wholesalers, who pride themselves on their leading innovation for success **The Company** As a key wholesaler to the retail trade for ANZ this well-known company prides themselves on industry-leading innovation by developing, manufacturing, and marketing their own product! Due to...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Australia Global 360 Full time

    **Steamatic**: - **Breaside, VIC Location**: - **Full-Time Permanent Opportunity**: - **Career Progression Opportunities**: - **Call Centre & Customer Service** **The Role**: - Inbound calls from insurance Claims Administrators, insurance Customers, Technicians and general queries. - Data entry into insurance online portals. This role will involve...

  • Customer Service Officer

    7 days ago

    Melbourne, Australia Hassett People Solutions Full time

    Work from home or from the office - Port Melbourne Location - $50k to $60k plus superannuation **ABOUT OUR CLIENT AND THE ROLE** The Mr Group are a leading Franchise business providing Home Services including Antenna, Pest Control, Alarm, CCTV and Gutter Cleaning services, who are going through an exciting growth period. They are looking for a highly...

  • Customer Service Officer

    7 days ago

    Melbourne, Australia Talent Connect Australia Full time

    Hybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Great opportunity to step into a corporate career - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity - Immediate Start Whether your background comes from hospitality, tourism,...

  • Customer Service Officer

    1 week ago

    Melbourne, Australia Talent Connect Australia Full time

    Hybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity You will be working a mix of remotely and from the CBD office, collaborating and working within a wider customer service team...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Australia ARG Workforce Full time

    Multi-national company - Kilsyth location - $35 per hour + super Australian Recruiting Group has partnered with a **Multi-National Company** to engage an experienced Customer Service Officer for the following assignment. This role will start as an initial 3-month contract with a view for extension/permanency. Work from home, must commit to at least 2-3...

  • Customer Service Officer

    2 days ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $79,122 - $96,073 **Grade**:VPS 3 **Occupation**:Customer service **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:8222 **Job Title** - Customer Service Officer (Multiple Positions) **VPS Level** - VPS Grade 3 **Salary** - $79,122 plus superannuation **Work type**: -...