Property Officer

Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 65274- Ongoing full-time vacancy. 35 hours per week.
- Location: Parramatta. Flexible and hybrid working options available.
- Clerk Grade: 3/4 Base salary $79,032 p.a. to $86,539 p.a. plus superannuation and annual leave loading.

**About us**

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**

The Estate Management division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person. The division delivers high quality financial management service using a customer-centred approach and is delivered by:

- **Customer Foundation **- The Customer Foundation Team is responsible for the high-quality onboarding of new customers where a financial management order has been made. The team works with the customer, and important people in their life, to ensure NSW Trustee & Guardian has a detailed understanding of the customer’s priorities, ongoing needs and financial situation, and makes financial decisions that support customers into the future.
- **Private Management** - The Private Management team provides oversight and support to privately appointed financial managers (private managers) who are responsible for managing the financial and legal affairs of someone who is not able to make decisions on their own. The role of the Private Management team includes oversight of major decisions a Private Manager is proposing to make, review of annual accounts as well as advice and support to financial managers.
- **Proactive Customer Management** - The Proactive Customer Management Team is responsible for complex and critical estates and engages with financial management customers, and their support network, when making financial decisions on their behalf, including the development and review of financial strategies and budgets.
- **Customer Specialist Centre** - The Customer Specialist Centre is attached to the Proactive Customer Management Team and provides face-to-face intensive financial management, and other support services from a shopfront to some of NSW most vulnerable people.

**About the role**

This role supports the Property Services team to deliver high quality services relating to customer-owned properties including property inspections, repairs, maintenance and administrative duties on behalf of NSW Trustee & Guardian customers.

The Property Services team is collectively responsible for the delivery of high quality, consistent and timely services that are consistent with NSW Trustee & Guardian’s Customer Excellence Principles.

For more information about the position, view the role description.

**About you**
- has experience and is passionate about supporting people with disability, vulnerable or older people.
- is an excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system.
- will thrive on taking a coordinated approach to customer property matters, working closely with customers, beneficiaries, stakeholders, colleagues and external service providers.
- has strong collaboration skills that will allow you to build & develop working relationships and open channels of communications across all teams in the Estate Management division and Estate Planning and Administration division, other NSW Trustee & Guardian divisions and external stakeholders.
- may be required to travel to different locations within NSW.

**Essential requirements**
- Must demonstrate a sound understanding and proven experience in coordinating and managing high-volume work to oversee property repairs, maintenance and inspections.
- Capability to effectively manage external service providers related to property repairs, maintenance and inspections.
- Understanding of NSW Trustee & Guardian’s key services and customer base including experience working with and/or supporting people with disability, who are vulnerable or older people.

**What we offer**

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up t