Property Officer

Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 60265**Property Officer - Vehicle Claims and Compliance**

**NSW Trustee & Guardian**
- Ongoing full-time vacancy
- Location: Parramatta. Flexible work options available.
- Interstate travel may be required.
- Base salary $75,992 to $83,211 plus super and annual leave loading (Clerk Grade 3/4)

This is a unique opportunity to join NSW Trustee & Guardian in a frontline role to provide exceptional customer service, and make important, positive differences to our customers, their families, carers and important people in their lives.

We are seeking passionate and motivated professionals to join the Property Services Team as a Property Officer - Vehicle Claims and Compliance.

**About us**

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**About the team**

The Property Services team works with the Estate Management and the Estate Planning & Administration Divisions.

The Estate Management division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person. The division delivers high quality financial management service using a customer-centred approach.

The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian’s commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates. The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG’s prescribed delegations. The division delivers high quality service using a customer-centred approach.

**About the role**

This role supports the Property Services team to deliver high quality services relating to customer vehicles including sales, purchases, insurances, claims, registration, CTP renewals and administrative duties on behalf of NSW Trustee & Guardian customers.

The Property Services team is collectively responsible for the delivery of high quality, consistent and timely services that are consistent with NSW Trustee & Guardian’s Customer Excellence Principles.

For more information, view the role description.

**About you**
- has experience and is passionate about supporting people with disability, vulnerable or older people.
- is an excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system.
- will thrive on taking a coordinated approach to customer vehicle matters, working closely with customers, beneficiaries, stakeholders, colleagues and external service providers.
- has strong collaboration skills that will allow you to build & develop working relationships and open channels of communications across all teams in the Estate Management division and Estate Planning and Administration division, other NSW Trustee & Guardian divisions and external stakeholders.
- may be required to travel to different locations within NSW.

**Essential requirements**
- Must demonstrate a sound understanding of the processes involved in buying, selling, transferring, registering and insuring vehicles.
- Capability to effectively manage external service providers related to vehicle purchases, sales, insurance, claims and compliance.
- Understanding of NSW Trustee & Guardian’s key services and customer base including experience working with and/or supporting people with disability, who are vulnerable or older people.

**Our commitment to diversity**

**What we offer**

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options including flex leave
- leave options including 14 weeks’ parental or adoption leave
- career development
- Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

**How to apply**
- submit a resume (maximum five pages)
- attach a cover letter (maximum two pages) addressing the 2 target questions below, as well as briefly outlining your skills, experience, and suitability:

- You have been instructed to assist a customer in the purchase of a vehicle. Explain your approach to building a rapport and understanding of the customer’s needs to ensure the vehicle is fit for purpose