Claims Officer Injury Liability

2 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Permanent role**:

- **Contribute to a strong collaborative and supportive culture**:

- **Actively share knowledge and advise others with a view to building and developing the technical capabilities of the Injury Liability claims team**:

- **Brisbane or Sydney location / hybrid wfh**

Manage a portfolio of diverse personal injury claims (Public Liability) in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved. Provide assistance, advice and support with respect to our more complex claim files such as:

- Abuse/molestation claims
- Significant injury claims
- Specialist in worker to worker claims.

**Key Responsibilities include but not limited to**:

- End to end management of Injury Liability claim files ensuring best practice processes and procedures are maintained in a cost effective and timely manner
- Provide underwriters and leadership with feedback around issues or risk deficiencies identified during a claim’s management
- Contribute to the development of the Injury Liability market profile through Best in Class claims service to our targeted market segment
- Increase awareness of the cost and consequence of technical decisions with respect to our specialist portfolio
- Engage with internal stakeholders on the interpretation of policies and legislation as required.

**Skills & Experience**:

- Minimum 5 years’ experience managing a portfolio of liability claims
- Insurance Claims experience
- Sound knowledge of applicable legislation, regulations and guidelines applicable to the department
- Ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships.

**Culture**:
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group
- We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 29 May 2025 AUS Eastern Standard Time
**Applications close**: 12 Jun 2025 AUS Eastern Standard Time

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