Senior Claims Manager Liability

14 hours ago

Sydney, New South Wales, Australia beBeePublic Full time $90,000 - $125,000
Job Opportunity

We are seeking an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.

About the Role

This role is pivotal to the team's success, proactively supporting our claims philosophy and strategy, managing end-to-end personal injury and property liability claims and acting within legislative requirements.

  • Pro-active and efficient management of the claims process, resulting in accurate completion and validation of claims.
  • Managing SA and WA Liability Claims.
  • Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed.
  • Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public.
  • Ensuring compliance with relevant statutory guidelines and standards.
  • Initiation and completion of any recoveries from third parties.
  • Self-audit of claims files to ensure positive internal audits.
  • Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines.
About You

To be successful in this role, you will have:

  • A background in Public Liability/Personal Injury claims.
  • Experience with attending Informal Settlement Conferences, Mediations and Trials.
  • Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims.
  • Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings.
  • Ability to engage, instruct and work with relevant providers including lawyers, loss adjusters and consultants.
  • An understanding of, and demonstrable application of, the General Insurance Code of Practice.
  • Ability to build and maintain strong client/customer relationships.
  • Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions.

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