Claims Officer

We’re looking for a proactive and customer focused individual to join our Property Liability claims team as a Claims Officer on a** 12 month contract**. You will be responsible for managing a portfolio of Property claims within Public Liability to deliver a Best in Market claims experience to our customers and to achieve the most cost-effective and timely outcomes in accordance with policies and procedures.

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.

**What you’ll do**:

- Manage a portfolio of approximately 80 to 90 property liability claims from validation to finalisation in a timely and cost-efficient manner in accordance with the Service Standard requirements
- Determine appropriate contract coverage, including indemnity, legal liability and quantum issues
- Appoint, instruct and liaise with service providers including solicitors, brokers, investigators, loss adjusters etc
- Maintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims cost, and closely monitor significant estimate fluctuations
- Implement appropriate claims handling processes in accordance with the liability policies and procedures and service Standards
- Utilise and collaborate with technical areas (e.g. assessors, specialist support, legal strategy, insurance investigations) to discuss and action claim direction

**What you’ll bring**:

- Experience managing a portfolio of claims.
- Sound knowledge of applicable legislation, regulations and guidelines applicable to the department
- Analytical skills - ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships
- Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role
- Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office Applications
- Customer Service - Committed to increasing customer experience and delivering high quality solutions within required timeframes
- Negotiation skills - exploring opportunities with a view to mutual benefit and acceptance

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
- The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this