Trainee Student Support Administration Officer

4 days ago

Kingsgrove, Australia Scope (Aust) Full time

**Are you looking for Trainee Student Support Administration role?**

**Do you want to complete a Certificate ll in Business while you work?**

**What's in in for you**:

- Salary packaging benefits - $15,900 of your salary is tax free.
- Access to exclusive benefits & deals from over 500 popular retailers simply for being a valued Scope employee.
- Supporting training program.
- $52k - $55k Annually.

We’re seeking a dedicated **full-time entry-level Student Support Administration Officer** to provide valuable support to both trainers and students. In this role, you’ll be a key part of the METS team, helping to coordinate training programs and ensuring smooth, efficient administration across a range of qualifications and courses.

We are looking for someone with thorough organisation and data entry skills who is enthusiastic, adaptable, and eager to learn. You’ll enjoy working in a customer-focused environment, communicating with a wide range of people, and juggling multiple tasks with confidence.

**Key responsibilities will include**:

- Update and maintain learner data in the SMS (VETtrak)
- Assisting with student inquiries, enrolment processes, and pre-course advice.
- Following up on outstanding assessment items and monitoring student progress.
- Managing student data and files in compliance with RTO policies and regulations.
- Issuing training plans, certificates, and statements of results.
- Generate transcripts and certificates, collaborating with Quality Assurance to finalise records.
- Update and maintain leaner information on Moodle LMS

**Requirements**:

- NDIS Worker Check and Working With Children Check (or willingness to obtain)
- Confident Microsoft 365 skills
- Strong written, verbal and computer skills.
- Availability to work 3-4 days from our Kingsgrove head Office - you will be required to work the first 2 weeks in the office.
- Previous experience with LMS systems (Moodle/VETtrak) and/or administration in an RTO or student support role is highly regarded (but not essential.

**Who are METS**:
We form part of Scope Australia and are committed to providing innovative educational pathways for all students, including those with learning difficulties and disabilities. Our goal is to lead in quality, compliance, and customer satisfaction while driving business growth through strategic leadership and digital development.

We deliver nationally-recognised qualifications within the **Children’s Services**, **First Aid**, **Individual Support and Disability**, **Business**, **Retail**, **Community Services**, **Hospitality** and **Supply Chain Operations** industries.

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