Student Support Administration Officer

5 days ago

Kingsgrove, New South Wales, Australia Scope Aust Full time $45,000 - $60,000 per year

Join our team as a Student Support Administration Officer

What's in in for you:

  • Salary packaging benefits - $15,900 of your salary is tax free.
  • Access to exclusive benefits & deals from over 500 popular retailers simply for being a valued Scope employee.

We're seeking a dedicated full-time entry-level Student Support Administration Officer to provide valuable support to both trainers and students. In this role, you'll be a key part of the METS team, helping to coordinate training programs and ensuring smooth, efficient administration across a range of qualifications and courses.

We are looking for someone who is enthusiastic, adaptable, and eager to learn. You'll enjoy working in a customer-focused environment, communicating with a wide range of people, and juggling multiple tasks with confidence.

This is an opportunity to gain hands-on experience in a supportive environment, build strong administration skills, and take your first step into the corporate world or Disability Service provider.

Key responsibilities will include:

  • Update and maintain learner data in the SMS (VETtrak)
  • Process and manage .enrolments and pre course enrolment requirements
  • Respond to learner and staff enquiries via phone, email, or in person, ensuring excellent customer service
  • Preparing transcripts and certificates, and working with Quality Assurance to finalise records
  • Updating and maintaining learner information on the LMS, Moodle.
  • Foster positive relationships and clients, colleagues and the broader VET community.

Requirements:

  • NDIS Worker Check and Working With Children Check (or willingness to obtain)
  • Confident Microsoft 365 skills | Strong written, verbal and computer skills.
  • This is a full-time role based at our Kingsgrove Head Office
  • Previous experience with LMS systems (Moodle/VETtrak) and/or administration in an RTO or student support role is highly regarded (but not essential)

Who are METS:

We form part of Scope Australia and are committed to providing innovative educational pathways for all students, including those with learning difficulties and disabilities. Our goal is to lead in quality, compliance, and customer satisfaction while driving business growth through strategic leadership and digital development.

We deliver nationally-recognised qualifications within the Children's Services, First Aid, Individual Support and Disability, Business, Retail, Community Services, Hospitality and Supply Chain Operations industries.

Our trainers are recruited for their industry knowledge, current competency and adult learning expertise.

We are committed to filling this role quickly, so while this role has a closing date, we will be reviewing applications as they come in and may interview suitable candidates prior to the closing date.

If at any time you require us to adjust our recruitment process to meet your individual needs please email

To apply online, please click on the appropriate link below.

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