Student Support Officer

2 weeks ago

Mascot, Australia Australian English Colleges Pty Ltd (trading as Bayside International College) Full time

Bayside International College (BIC) is one of the progressive Registered Training Organisations (RTOs) based in Sydney, NSW. The college is currently offering various levels of General English to EAP and IELTS to international students.

BIC offers a vibrant and multi-cultural work environment with a strong focus on academic outcomes, quality, staff development, collaborative work practices, and an inclusive and participative organisational culture.

**Job duties and responsibilities**:

- Act as the first point of contact for all enquiries, requests and conduct the initial consultation with students.
- Responsible for assessing and processing the Withdrawal, Deferral, Refund, Cancellation, Suspension, and all other requests.
- Work closely with your direct report to report student(s) for non-commencement of studies through PRISMS and develop reports for AVETMISS reporting.
- Manage and record student enrolment including personal details to RTO and PRISMS.
- Attendance and assessment submission monitoring.
- Update student progress through RTO.
- Process Status Letter, Absence Letter, Completion Letter, Certificates and Statement of Attainments within appropriate turnaround times - meeting regulatory requirements.
- Assist with the Orientation and Enrolment Program.
- Assist your direct report with administrative tasks as required.
- Work independently as well as collaboratively with other staff as part of the team.
- Answer incoming calls and direct calls to relevant department.
- Greet and welcome staff and students as soon as they arrive at the office.
- Ensure the reception area is always tidy.

**Essential Requirements**:

- Experience with RTO Manager Student Management System.
- Experience with PRISMS.
- Have legal work rights in Australia

**What’s in it for you?**
- Positive culture and a great team environment
- Professional development opportunities

**How to apply**:
**Salary**: From $23.50 per hour

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Hiring Student Support

    2 weeks ago

    Mascot, Australia Australian College of Hospitality & Business Management Full time

    Australian College of Hospitality and Business Management (ACHBM) is one of the progressive Registered Training Organisations (RTOs) based in Sydney, NSW. BIC offers a vibrant and multi-cultural work environment with a strong focus on academic outcomes, quality staff development, collaborative work practices, and an inclusive and participative organisational...

  • Administration & Business Support Officer

    2 days ago

    Mascot, Australia Wexco Full time

    **The role** As part of the Sydney based head-office of Wexco Group & Wexco NZ, the position will be responsible for delivering management and team support. You will be responsible for ensuring the smooth operation of the offices in Australia & New Zealand, organise the internal and customer events, source the marketing collaterals, and assist with...

  • Customer Support Officer

    1 week ago

    Mascot, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Laboratory Support Officer

    2 days ago

    Mascot, Australia AWX Executive Full time

    Federal Government - 12 months with the possibility of extension - Located in Sydney and Melbourne **The role** We are looking for multiple Laboratory Support Officers in Sydney and Melbourne. Temporary Full-Time positions for 12 months with the possibility of extension. Under the general direction of the Laboratory Manager (or equivalent), the Laboratory...

  • Customer Support Officer

    1 week ago

    Mascot, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - Permanent full-time position - 7am...

  • Collections Officers

    2 days ago

    Mascot, Australia Winc Full time

    **Date**:7 Feb 2025 **Location**: Mascot, NSW, AU, 2020 **Company**:Winc Australia **ABOUT US**: Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our...

  • Collections Officer

    2 weeks ago

    Mascot, Australia Winc Full time

    **Date**:14 Jul 2025 **Location**: Mascot, NSW, AU, 2020 **Company**:Winc Australia **ABOUT US**: Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our...

  • Collections Officer

    5 days ago

    Mascot, Australia Winc Full time

    **Date**:27 May 2025 **Location**: Mascot, NSW, AU, 2020 **Company**:Winc Australia **ABOUT US**: Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our...

  • Finance Officer

    2 weeks ago

    Mascot, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2025301250 **Location**: Sydney Mascot, New South Wales Join one of Australia’s premier hospitality brands and play a key role in driving financial excellence at Stamford Plaza Sydney Airport. We are seeking a detail-oriented and proactive Finance Officer to support our hotel’s daily finance operations, with a core focus on Accounts...

  • Office & Administration Assistant

    4 days ago

    Mascot, Australia SICE Pty Ltd Full time

    SICE ANZ offers a fantastic opportunity for an Office & Administration Assistant to make an essential contribution to the effective daily operations of our Sydney office. You'll be able to learn and develop your career in a calm technology oriented environment. Reporting to the Office Manager, this role will be responsible for the following: - Office...