Customer Support Officer

7 days ago

Mascot, Australia Coates Full time

**About us**

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**The next step in your career starts here**
- Permanent full-time position
- 7am - 3pm, Monday - Friday with rotating weekend work (opportunity for penalty rates)

Coates National Operations Centre is based at our head office in Mascot and is comprised of Digital (Inbound) and Outbound Customer Support Officers.
- Providing customers with product and service information
- Compiling quotes, upselling and cross-selling to convert opportunities into sales
- Liaising with our branch network to source equipment for customers
- Logistics support for equipment deliveries, transfers, and pick-ups

Prior to servicing customers, you’ll receive comprehensive training to equip you to deliver a seamless experience for our customers.

**What you’ll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you’ll bring to the role**

Our amazing team is comprised of people who came from a variety of industries and backgrounds, such as internal sales, account management, customer care & support centres.

What they all have in common, is their focus on ensuring the customer experience always exceeds expectations.
- Exceptional verbal and written English communication skills are essential
- Ability to convey complex information clearly to a diverse customer base
- Experience using Outlook, Excel, and sales, and booking systems
- Proactive behaviour and able to think outside the box for solutions
- Eager to continuously learn new things

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

  • Customer Support Officer

    1 week ago

    Mascot, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...

  • Customer Service Officer

    7 days ago

    Mascot, Australia Temp & Agnew Pty Ltd Full time

    Hybrid work ( 3 days from home after training) - Full time, Permanent role - 65K-68K+Super The company: A leading dental / healthcare company is looking for a proactive Customer Service officer to join there team The Role - Handle inbound calls from customers inquiring about products, return merchandise, and quotes. - Answer all inbound calls and complete...

  • Customer Service Officer

    2 days ago

    Mascot, Australia Star Aviation Full time

    **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks. Service Delivery - Ensure you operate in a safe environment and demonstrate...

  • Customer Service Officer

    7 days ago

    Mascot, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...

  • Customer Service Officer

    1 week ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service and Sales Support

    3 days ago

    Mascot, Australia Toll Group Full time

    Company Description Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across...

  • Administration & Business Support Officer

    6 hours ago

    Mascot, Australia Wexco Full time

    **The role** As part of the Sydney based head-office of Wexco Group & Wexco NZ, the position will be responsible for delivering management and team support. You will be responsible for ensuring the smooth operation of the offices in Australia & New Zealand, organise the internal and customer events, source the marketing collaterals, and assist with...

  • Customer Service Officer

    2 weeks ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, no two days will be the same, where you will be responsible for providing...

  • Customer Service Officer

    2 days ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in...

  • Customer Support Representative

    1 week ago

    Mascot, Australia Karmo Pty Ltd Full time

    Customer Support Representative - Mascot, Sydney Are you motivated with a passion for Customer Service and want to be appreciated by your employer? Look no further & join the team at Karmo! - Generous base salary + Superannuation + Bonus Program - Support & guidance to be successful in your role and within the company - Opportunity for Career Growth &...