Customer Support Officer

1 week ago

Mascot, Australia Coates Full time

**About us**

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**The next step in your career starts here**
- Permanent full-time position
- 7am - 3pm, Monday - Friday with rotating weekend work (opportunity for penalty rates)

Coates National Operations Centre is based at our head office in Mascot and is comprised of Digital (Inbound) and Outbound Customer Support Officers.
- Providing customers with product and service information
- Compiling quotes, upselling and cross-selling to convert opportunities into sales
- Liaising with our branch network to source equipment for customers
- Logistics support for equipment deliveries, transfers, and pick-ups

Prior to servicing customers, you’ll receive comprehensive training to equip you to deliver a seamless experience for our customers.

**What you’ll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you’ll bring to the role**

Our amazing team is comprised of people who came from a variety of industries and backgrounds, such as internal sales, account management, customer care & support centres.

What they all have in common, is their focus on ensuring the customer experience always exceeds expectations.
- Exceptional verbal and written English communication skills are essential
- Ability to convey complex information clearly to a diverse customer base
- Experience using Outlook, Excel, and sales, and booking systems
- Proactive behaviour and able to think outside the box for solutions
- Eager to continuously learn new things

If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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