Customer Care Specialist

1 day ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Customer Care Specialist

We're on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us.

At CommBank, we believe in rewarding your development and performance.

**Do work that matters**

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

**See yourself in our team**

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You'll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You're empathetic and resilient. By walking in our customer's shoes you'll ask the right questions to understand what they really need and find them the best solutions. You'll do your very best to resolve all enquiries on the first call and you'll achieve this by communicating, listening and learning.

**Our shifts and training**

We offer an interactive and supportive training program that'll ensure you make an immediate and lasting impression on our customers from day one.

Training is a compulsory component and will be a mix of in person and virtual for the first 3 weeks.
Please ensure you can attend all training sessions before applying:
**Training**:
**3 weeks training**

**Monday - Friday, 9am - 2pm**

Following the initial 3 weeks, you'll continue to learn on your regular roster, to ensure you're set up for success.

**Start date: 24th February**

**Shift Schedules**:
Option 1: Monday - Friday 12pm - 8pm

Option 2: Tuesday - Saturday 12pm - 8pm

**Please note you must commit to this roster for 12 months.**

**Your development**

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you

**Work from home with us**

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.

Our interactive "Hub" days will help you stay connected and engaged as a team, occurring once every fortnight in the Melbourne CBD Office.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 16/01/2025

Job ID REQ226698

  • Customer Care Specialist

    2 weeks ago

    Melbourne, Australia Guild Group Holdings Ltd Full time

    Customer Care Specialist **Customer Care Specialist** **Job Number**: 493665 **Work type**: Full Time Permanent **Location**: Melbourne (CBD) **Categories**: Customer Service **Customer Care Specialist** **Full-time Permanent | Hybrid Role** **Who are we....** Guild Insurance is Australia's leading provider of insurance solutions for allied...

  • Customer Care Specialist

    7 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and...

  • Customer Care Specialist

    6 days ago

    Melbourne, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at the heart of the best...

  • Customer Care Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank Full time

    We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide...

  • Customer Care Specialist

    1 day ago

    Melbourne, Australia Commonwealth Bank Full time

    We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide...

  • Customer Care Specialist

    2 weeks ago

    Melbourne, Australia Vocus Full time

    Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! The...

  • Priority Customer Care Specialist

    7 days ago

    Melbourne, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn as a Priority Customer Care Specialist, reporting to the Team Manager Priority Customer Management. A bit about your role As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents. This can include Tier...

  • Customer Care Consultant

    1 day ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Customer Care Specialist

    2 weeks ago

    Melbourne, Australia Guild Group Holdings Ltd Full time

    Customer Care Specialist - Professional Indemnity **Customer Care Specialist - Professional Indemnity** **Job Number**: 493669 **Work type**: Full Time Permanent **Location**: Melbourne (CBD) **Categories**: Customer Service **Who We Are...** For 60 years, Guild Insurance has been a leader in providing innovative and progressive professional...

  • Priority Customer Care Specialist

    3 days ago

    Melbourne, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...