Priority Customer Care Specialist

2 days ago

Melbourne, Australia nbn™ Full time

Job Expectations

A fantastic opportunity at nbn as a Priority Customer Care Specialist, reporting to the Team Manager Priority Customer Management.

A bit about your role

As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents. This can include Tier 3 Service and Network faults 2/47 hours 365 days per year.

These incidents are of a time critical and potentially life threatening in nature, supporting the communities most vulnerable, with a 24 hour SLA. This role will be an opportunity for you to support nbn initiatives that such as natural disasters evacuation and recovery sites.

The Priority Customer Management Team are required to work on a rotating roster operating across Monday to Sunday 8am - 9pm.

A bit about you

Moreover, you are highly analytical, capable of thinking outside the box, and able to meet tight deadlines. You have exceptional stakeholder management and influencing skills which are crucial to the success of this role.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. We’ve created Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

Where to from here?

To be eligible for this role, you must have full working rights in Australia.

Take your next steps with nbn

Worker Type

Permanent

Time Type

Full time

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