Customer Care Specialist

3 days ago

Melbourne, Australia Bare Cremation Full time

Bare Cremation is a technology company reinventing the funeral industry.

Bare Cremation was started with a simple vision - **to give all Australians access to an affordable and stress free funeral service.**

We experienced first hand just how expensive, stressful and confusing arranging a funeral can be.

**So, we fixed it.**

We’ve built an entirely online funeral planning experience, for both families in their time of need, and older Australian's looking to prepay their funeral in advance. In bringing this experience online, we’re making funerals simple and inexpensive. We want like-minded people to join us for the ride.

As part of this transformation, we are looking for an exceptional Customer Care Specialist to join our team. At Bare, we want to be known as providing great customer experiences, and this role is core to that promise - as the first contact point for both existing and new customers.

The Customer Care Specialist will be responsible for:

- Able to work Saturday and Sunday shifts
- Managing all inbound calls from families looking for guidance and assistance in arranging a funeral.
- Arranging the logistics of funeral delivery with our state-based service providers, and communicating with families to ensure they’re comfortable with the process.
- Providing exceptional and overarching support to the families they work with. Our team goes above and beyond to make sure customer experience is exceptional.
- Contributing to Bare content and resources we provide customers, to ensure they are well informed, supported and empowered.
- A driving passion to help people in their greatest time of need.
- Complete dedication to delivering a truly great customer experience.
- Commitment to ensuring people experience end-of-life planning with compassion and grace.
- Autonomous and ambitious.
- Strong attention to detail and methodical under pressure.
- A valid driver's license and live within 50km of a major city

This role is an amazing opportunity to join us early in the company's growth. We offer lots of autonomy, amazing career growth potential, along with very competitive salary and perks.

**The main reason you will join however, is because you believe in what we do and are excited about truly transforming an industry.**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

  • Customer Care Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and...

  • Customer Care Specialist

    6 days ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist We're on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at...

  • Customer Care Specialist

    1 week ago

    Melbourne, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct Banking team is at the heart of the best...

  • Customer Care Specialist

    6 days ago

    Melbourne, Australia Commonwealth Bank Full time

    We are currently recruiting Casual positions for our Customer Care Specialist role. **Do Work that Matters** As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide...

  • Priority Customer Care Specialist

    2 weeks ago

    Melbourne, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn as a Priority Customer Care Specialist, reporting to the Team Manager Priority Customer Management. A bit about your role As the Priority Customer Care Specialist, you will be responsible for handling nbn case management of priority/vulnerable customers and escalated service incidents. This can include Tier...

  • Customer Care Specialist

    2 weeks ago

    Melbourne City Centre, Australia Guild Group Full time

    Job Number: ELMO-00001253 Work type: Full Time Permanent (F) **Location**: Melbourne (CBD) Categories: Customer Service **About Guild Insurance** Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer...

  • Customer Care Specialist

    2 weeks ago

    Melbourne, Victoria, Australia EVIDENT AUSTRALIA PTY LTD Full time $60,000 - $100,000 per year

    About the Role:The Customer Care Specialist is a versatile professional who places customers at the forefront of their responsibilities, providing comprehensive service administrative support, exceptional customer service, and valuable sales support across Australia, Korea and India.  This role ensures seamless collaboration between Sales, Service and other...

  • Customer Care Consultant

    6 days ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Customer Care Specialist

    2 weeks ago

    Melbourne, Australia Red Energy Full time

    **During inbound calls you will be able to make a difference and provide support to our customers who are facing personal and financial difficulties.** Our Customer Care team assists customers who are experiencing financial and personal hardship by providing flexible payment options and additional assistance through inbound phone calls. **We need someone...

  • specialist care lead

    3 weeks ago

    melbourne, Australia Randstad Full time

    Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator with experience in managing high-risk and complex vulnerable customer cases? Randstad is seeking multiple specialist care lead consultants to join a dynamic team with a vibrant national client, located in Melbourne Docklands! This is your chance to build a lasting career...