Customer Care Specialist

1 day ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Customer Care Specialist

We are currently recruiting Casual positions for our Customer Care Specialist role.

**Do Work that Matters**

As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries

**See Yourself in our Team**

Casual positions are available, with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm.

This is a hybrid position giving you the flexibility to work from home and the office.

**We're Interested in hearing from people who**
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us

**Hours and training**

To be considered for this role you must have the following availability:

- Casual - be available for a minimum of 8 hours per week, split over 2 shifts. You will also have the opportunity to pick up additional shifts throughout the month.
- Available to work from the 357 Collins Street office

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/11/2024

Job ID REQ224045

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