
Support Analyst
17 hours ago
**Location**: Sydney - New South Wales
**WorkType**: Full Time
**Salary**: $65,000.00 - $65,000.00 Annual
**Support Analyst - Sydney**
Our client is a global technology company seeking a new Support Analyst who will be responsible for managing their Customer Success Portal, including communication, troubleshooting, and product awareness.
They serve a large number of clients across the globe and have recently expanded their offerings through the acquisition of a European software solutions provider.
**Duties & Responsibilities**
- Moderate and resolve CST queries in queue, whilst prioritising high priority tickets
- Maintain good relationships with ticket holders and partnered call centres
- Collaborate with team members across technical and support departments
- Define and redefine queue management processes and communications to better support clients
- Work with upper management to gather and upload relevant information to the company platforms
**Experience Needed**
- Possesses a strong grasp of software solution design and architecture, with a particular emphasis on Microsoft technologies.
- Experienced in working with Microsoft technologies including SQL Server, IIS, SSL, SharePoint, CRM,.Net, AD, XML, JSON, Web Services (Rest/SOAP), MS Suite.
- Proficient in technical skills such as HTML, XML, JAVA, Javascript, and various browser technologies.
- Exceptional communication skills, both written and verbal, and demonstrates excellent attention to detail.
- Demonstrates a natural ability to inspire and lead others, while also being a highly effective team player. Can work well under pressure and handle multiple projects simultaneously.
- Technical Bachelor's degree or equivalent experience is required.
- Strong problem-solving skills, including extensive research and analysis.
**Salary package**
The company offers top-notch tools, equipment, and support to maximize your success and help you exceed your goals, with a highly competitive salary and annual performance-based bonus.
If you have a passion for technology and a track record of driving growth and success in a commercial setting, we would love to hear from you.
-
Client Database Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeData Analyst Full time $90,000 - $110,000Job DescriptionDetailed client reports and databases are the cornerstone of this role, with a strong emphasis on accuracy and timely delivery.Ensure the precision and quality of all deliverables (Excel based/online databases and reporting).Develop and update reports (Excel based/online) to meet evolving client requirements.Collaborate with internal and...
-
Support Analyst
3 days ago
Sydney, Australia Give A Grad A Go Full timeCompetitive starting salary of $75,000 - $80,000 + additional super - Company car + Fuel card provided - An additional 2% super **Company profile - Global Automotive Brand** In this Graduate Support Analyst role, you’ll be joining a well-established multinational automotive corporation. They are a premium global brand selling cars in over 100 countries...
-
IT Support Analyst
5 days ago
Sydney, Australia HAYS Full timeIT support Analyst - Sydney CBD Location - NSW government Agency **Your new company** Join a dynamic team as an IT Support Analyst in the heart of Sydney CBD. We’re seeking a skilled professional to provide exceptional IT support to executives. If you thrive in a fast-paced environment and have a passion for delivering top-notch service to senior...
-
Support Analyst
2 weeks ago
Sydney, New South Wales, Australia Scentre Group Full time**Support Analyst - Marketplace Team****Our Story**Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is...
-
It Support Analyst
2 weeks ago
Sydney, New South Wales, Australia The Onset Full timeOverviewTechnical Support Analyst – Sydney (Global Consultancy).A global consultancy is seeking a Technical Support Analyst to join its Sydney office.In this stand-alone role, you'll support around 60 local users while being part of a global IT team serving over 700 staff worldwide.The position offers autonomy in managing local IT operations, plus the...
-
Customer Support Analyst
17 hours ago
Sydney, Australia SuccessEngine Full timeAn exciting opportunity has arisen for a technically skilled Customer Support Analyst to join a rapidly expanding fin-tech startup in Australia. **Reporting to the Head of Customer Support (ANZ), you will be responsible for**: - Reviewing excel data provided by customers and uploading information onto the platform. - Responding to product support issues...
-
IT Support Analyst
3 weeks ago
Sydney, New South Wales, Australia The Onset Full timeOverviewTechnical Support Analyst – Sydney (Global Consultancy). A global consultancy is seeking a Technical Support Analyst to join its Sydney office. In this stand-alone role, you'll support around 60 local users while being part of a global IT team serving over 700 staff worldwide. The position offers autonomy in managing local IT operations, plus the...
-
Application Support Analyst
1 week ago
Sydney, Australia Profusion Group Full timePermanent role paying up to $100k base + super - Hybrid role - split between Sydney CBD and home based working - Opportunity to work for a Wealth & Investment Management **Application Support Analyst** - **Permanent role paying up to $100k base + super (negotiable)**: - **Hybrid role - split between Sydney CBD and home based working**: - **Opportunity to...
-
Systems Support Analyst
3 weeks ago
Sydney, New South Wales, Australia UNSW College Full timeUNSW College is a wholly owned subsidiary of The University of New South Wales (UNSW). We're looking for an enthusiastic Systems Support Analyst to join our dynamic UNSW College Team. We are seeking a highly communicative individual with excellent organisational skills and the ability to work with a diverse range of stakeholders in a fast-paced...
-
Systems Support Analyst
3 weeks ago
Sydney, New South Wales, Australia UNSW College Full timeUNSW College is a wholly owned subsidiary of The University of New South Wales (UNSW). We're looking for an enthusiastic Systems Support Analyst to join our dynamic UNSW College Team.We are seeking a highly communicative individual with excellent organisational skills and the ability to work with a diverse range of stakeholders in a fast-paced...