IT Support Analyst

**Your function**
As an **IT Support Analyst**, you will be part of a team that gets the right tools into the right hands. A team that understands the heart and soul of DLL (De Lage Landen) and our partners’ businesses.

As an IT Support Analyst, you will:

- Provide IT Service Desk support services to your DLL colleagues in Australia, New Zealand & across Asia Pacific
- Have strong technical and computer skills to resolve software and hardware issues
- Be in a varied role that will challenge you to be innovative and draw on your technology skills, knowledge, and experience
- Work with multiple technologies, platforms and devices and keep the wheels turning.
- Provide educations and assistance to your DLL colleagues.
- Report to the IT Support Manager with opportunity to occasionally work from home

Find out more here about how you can unleash your full potential at DLL.
**Day to day**
- Incident Resolution and Service Request management across the regional landscape
- Timely and accurate triage of tickets
- Build and maintain positive, constructive partnering relationships
- Create walkthrough guides and assist with internal knowledge base articles
- Maintain a balanced focus on security and efficiency
- Perform all other related duties as assigned

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”
**Your Profile**
- An undergraduate degree in Information Technology.
- 2+ years of operational IT experience across desktop support and service desk activities supporting Windows and Mac environments
- Strong device management knowledge including Laptops, Peripherals Phones and Tablets
- Knowledge of operating systems, office software, and enterprise software
- A real team player
- Ability to take responsibility and be proactive
- Keen eye for detail and thoroughness in your work
- A natural problem solver and critical thinker

**Choose wellbeing**
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other members
- Health - Manage mental, emotional, and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL
**Settling in**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better world**.
**Good to know**
- The selection process may involve an assessment
- DLL’s referral program applies

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

Additional Info:

- Open dates: 9th of May to the 6th of June
- Salary Range: $70,000 to $85,000
- Job type: Full Time

Job Reference: DLLAU00255