Customer Support Analyst

4 days ago

Sydney, Australia SuccessEngine Full time

An exciting opportunity has arisen for a technically skilled Customer Support Analyst to join a rapidly expanding fin-tech startup in Australia.

**Reporting to the Head of Customer Support (ANZ), you will be responsible for**:

- Reviewing excel data provided by customers and uploading information onto the platform.
- Responding to product support issues via support tickets using Zendesk.
- Investigating support issues that are raised and raising JIRA tickets as required.

**Key Requirements**:

- Experience working in a similar support analyst role for a SaaS company will be highly regarded.
- Must have an intermediate level of experience with MS Excel.
- A strong attention to detail.

**What's in it for you?**
- Hybrid working environment - choose to work from home or at the office based in Sydney.
- Growth and development opportunities.
- A supportive team environment and culture.

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