Guest Service Agent

5 days ago

Melbourne, Victoria, Australia View Melbourne Full time $45,000 - $60,000 per year

About us

Located on St Kilda Road overlooking Albert Park, View Melbourne puts you minutes from Melbourne's CBD and vibrant arts precinct.

We're part of View Hotel Group, where each property reflects its local community. At View Melbourne, that means embracing Melbourne's energy with a genuine, down-to-earth approach to hospitality.

At View we 'dare to be different', with our team genuinely passionate about hospitality. We believe great service comes from people who love what they do. As a full-time Guest Service Agent, you'll work with an experienced team that supports each other through busy shifts and celebrates the wins together.

Beyond front office, you'll have opportunities to cross-train across Reservations, Conferencing & Events, and Sales - building skills for your hospitality career.

About You

  • Previous experience in the hotel industry, ideally within Front Office or Reservations
  • Organised, dependable, and confident working independently or in a team
  • Ability to adapt in a fast-paced environment
  • Genuine passion for hospitality and creating positive guest experiences
  • Professional presentation and a proactive, can-do attitude
  • Proficiency in hotel systems/PMS (HMS or similar) is an advantage
  • Ability to work a rotating roster, with a mix of mornings, evenings and weekends

What You'll Do

  • Greet guests and ensure smooth check-in and check-out experiences
  • Handle guest inquiries, special requests, and feedback professionally and efficiently
  • Provide clear information about hotel facilities, services, and local attractions
  • Maintain a welcoming and professional reception area
  • Follow all hotel policies and procedures, including security and privacy standards
  • Support our reservations team during peak periods and contribute to revenue and upselling
  • Liaise with housekeeping, maintenance, and other departments for seamless guest experiences

What We Offer

  • Fast-paced, supportive team environment
  • Cross-training opportunities across multiple departments
  • Comprehensive mentoring and development
  • Free secure on-site parking
  • Daily team meals during shifts
  • Uniform and dry cleaning provided
  • Exceptional food and beverage discounts
  • Discounted accommodation throughout View Hotel Group for you, family & friends

  • Guest Service Agent

    5 days ago

    Melbourne, Victoria, Australia The Lyall Hotel Full time $40,000 - $80,000 per year

    DO NOT APPLY FROM OVERSEAS, only candidates with working rights within Australia should applyAre you passionate about hospitality and guest service excellence? The Lyall S. Yarra, Melbourne's original boutique hotel, is seeking a dedicated and experienced Guest Service Agent for our Front Office team. If you thrive in a fast-paced environment, excel at...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Pro-Invest Careers Full time

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment?Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Pro-Invest Careers Full time

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment?Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...

  • Guest Services Agent

    2 days ago

    Melbourne, Victoria, Australia Song Properties Full time

    1 year ago Be among the first 25 applicantsThe opportunityWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.The opportunityWe have an exciting opportunity for a...

  • Guest Service Agent

    6 hours ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Service Agent

    4 hours ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Song Properties Full time

    1 year ago Be among the first 25 applicantsThe opportunityWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.The opportunityWe have an exciting opportunity for a...

  • Guest Services Agent

    1 week ago

    Melbourne, Victoria, Australia Song Properties Full time

    1 year ago Be among the first 25 applicantsThe opportunityWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.The opportunityWe have an exciting opportunity for a...

  • Guest Service Agent

    5 days ago

    Melbourne, Victoria, Australia Regional Accommodation Group Full time $60,000 - $80,000 per year

    About the role We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of...

  • Guest Service Agent

    6 hours ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Part time

    OverviewJoin to apply for the Guest Service Agent - Part time role at IHG Hotels & ResortsFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at...