Guest Service Agent

7 days ago

Melbourne, Victoria, Australia View Melbourne Full time $45,000 - $60,000 per year

About us

Located on St Kilda Road overlooking Albert Park, View Melbourne puts you minutes from Melbourne's CBD and vibrant arts precinct.

We're part of View Hotel Group, where each property reflects its local community. At View Melbourne, that means embracing Melbourne's energy with a genuine, down-to-earth approach to hospitality.

At View we 'dare to be different', with our team genuinely passionate about hospitality. We believe great service comes from people who love what they do. As a full-time Guest Service Agent, you'll work with an experienced team that supports each other through busy shifts and celebrates the wins together.

Beyond front office, you'll have opportunities to cross-train across Reservations, Conferencing & Events, and Sales - building skills for your hospitality career.

About You

  • Previous experience in the hotel industry, ideally within Front Office or Reservations
  • Organised, dependable, and confident working independently or in a team
  • Ability to adapt in a fast-paced environment
  • Genuine passion for hospitality and creating positive guest experiences
  • Professional presentation and a proactive, can-do attitude
  • Proficiency in hotel systems/PMS (HMS or similar) is an advantage
  • Ability to work a rotating roster, with a mix of mornings, evenings and weekends

What You'll Do

  • Greet guests and ensure smooth check-in and check-out experiences
  • Handle guest inquiries, special requests, and feedback professionally and efficiently
  • Provide clear information about hotel facilities, services, and local attractions
  • Maintain a welcoming and professional reception area
  • Follow all hotel policies and procedures, including security and privacy standards
  • Support our reservations team during peak periods and contribute to revenue and upselling
  • Liaise with housekeeping, maintenance, and other departments for seamless guest experiences

What We Offer

  • Fast-paced, supportive team environment
  • Cross-training opportunities across multiple departments
  • Comprehensive mentoring and development
  • Free secure on-site parking
  • Daily team meals during shifts
  • Uniform and dry cleaning provided
  • Exceptional food and beverage discounts
  • Discounted accommodation throughout View Hotel Group for you, family & friends

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Regional Accommodation Group Full time $60,000 - $80,000 per year

    About the role We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Royce Hotel Full time $60,000 - $80,000 per year

    Set in an old 1920's automobile showroom, The Royce Hotel is a boutique 5 Star hotel located next to the Botanical Gardens on St Kilda Road.  Inspired by the golden age of hotels, when opulence was expected, indulgence encourages, originals were applauded and the fabulous celebrated.About the roleReporting to the Front Office Manager, as a Guest Service...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Sofitel Melbourne on Collins Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    7 days ago

    Melbourne, Victoria, Australia Hotel Indigo Full time $45,000 - $60,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    7 days ago

    Melbourne, Victoria, Australia Holiday Inn Melbourne Bourke Street Mall and Hotel Indigo Melbourne Little Collins Full time $45,000 - $65,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Night Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Causeway Hotels Full time $45,000 - $65,000 per year

    About Causeway Hotels; Makers & Creators of Melbourne ExperiencesEvery Hotel group goes above and beyond to deliver memorable experiences for its guests. So, what makes us different? Simple, we are an exclusively Melbourne based independent hotel group with a focus on people.Our esteemed team has a passion to provide our guests with a service that is...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Hannah St Hotel Full time

    We're looking for a Guest Services Agent with a twist at Hannah St Hotel .For starters, you'll love putting others first and you're smiling when they are – you're the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal.A magnet for happiness, you hold the secrets to a whole city;...

  • Guest Service Agent

    7 days ago

    Melbourne, Victoria, Australia Minor International Full time $45,000 - $65,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Hyatt Centric Full time $45,000 - $60,000 per year

    Organization- Hyatt Centric MelbourneSummaryHyatt Centric Melbourne:Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt...