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Service Desk Analyst

3 weeks ago

Parramatta, Australia Aruma Full time

NFP | F/T Perm | Parramatta - Flexible work arrangements
- Salary packaging + EAP + additional discounts
- Career development & learning opportunities
- **
Location: Parramatta**:

- **Full Time Perm**

**Your opportunity**

Be part of this dedicated, collaborative organisation and make a difference

Aruma is seeking a dedicated and committed **Service Desk Analyst** based in our office in **Parramatta**. As an efficient, accountable and excellent service provider, in this role, you will deliver best possible level of service to all level of staff.
- Key responsibilities:_
- Ensure normal service is restored as quickly as possible to the business once an issue has been identified/logged
- To ensure a wide variety of service requests are handled effectively and efficiently
- Accurate and detailed logging for each service desk request is continually maintained
- Fellow IT&T Team members are consulted when conflicting and competing demands arise
- Prompt response to first level calls, accurate information gathering including relevant business context, investigation and providing a resolution for the incident

**Sound like you?**
- You will be passionate about customer service excellence and building relationships with internal and external stakeholders to ensure quality outcomes to any issues that arise.
- Show enthusiasm about new technology, have confidence in providing IT solutions and advice to a range of customers.
- You will have excellent problem solving and time management skills together with strong customer service ethic.
- Completion or progression towards tertiary qualifications in a related discipline or equivalent industry experience is highly regarded

**What we offer**
- We offer the benefits of flexibility, ongoing supervision and professional development opportunities.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a for meal & entertainment.
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Employees of Aruma can access exclusive discounts, savings and advantages through our Membership with Church Resources (CR) such as Apple products.
- Ongoing discounted health insurance with Bupa and Medibank & more.

**About us