Retail Security Officer

At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values -safety, integrity, customer focus, teamwork, courage, care and professionalism.
Much like Australia itself, Certis is a unique blend of people, cultures and expertise that make us who we are today. We inspire businesses to unlock safer, smarter and better ways of safeguarding their assets, people and customers.
Certis integrated security solutions are backed by advanced technology and operated by our highly skilled staff across corporate, aviation, front-line services and concierge support, ensuring our business is sustainable and future-proof.

Certis Security Australia
Certis Security Australia and its operating companies SNP Security and BRI Security is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide. Position Purpose
Certis Security is seeking Security Officers to join them in servicing a major national retailer. We currently have roles available across a number of stores in Sydney, NSW. Bring your customer service experience to the Security industry and kick start your career today. Workplace Health & Safety
Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
Comply with any reasonable instruction related to health and safety.
Do not interfere with or misuse anything provided in the interest of health and safety.
Understand and reinforce the requirements of HSE to keep our people safe.
Meet company HSE requirements. Key Responsibilities
Providing a high quality visual security presence at client locations
Conduct foot patrols of the stores
Responding to and de-escalating anti-social behaviour
Respond to security emergencies
Maintaining log of incident reports
Completing necessary paperwork
Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted
Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
Demonstrate knowledge and competence in the implementation of emergencyprocedures
Use of computer systems and communication tools Qualification
Current Security Licence
Cert II in Security Operations
First Aid Certificate
Full working rights in Australia
Experience in retail environments highly advantageous
Strong oral and written communication skills
Available retail trading hours, including evening trading Skills
Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Contributing to team success - Actively participating as a member of a team to move the team toward the completio of
goals.
Building positive working relationships - Developing and using collaborative relationships to facilitate the
accomplishment of work goals.
Manage safety - Being aware of conditions that affect employee safety. Ensuring all facets of safety are appropriately
managed.
Stress tolerance - Maintaining stable performance under pressure or opposition (such as time pressure, or job
ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Knowledge
Detailed knowledge of the Site-Specific SOPs and Safe Work Method Statements
Working knowledge of the General SOPs Part 1
Detailed knowledge of traffic movements, other stakeholders contact details and PPE
Awareness of site access including commuting requirements Experience
Minimum of 2 years general security experience and 1 years in retail security experience
Electronic reporting of shift logs and rostering access Benefits & Culture
Friendly and inclusive environment
Growth and development are supported and promoted
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Cultural divers