Retail Security Officer

Company description:

At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. As an industry leader in retail security, we work closely with Scentre Group (Westfield) to safeguard people and property across multiple shopping centres. We provide peace of mind to our clients by ensuring safety, efficiency, and customer service excellence. Our mission is to create and maintain safe spaces for both shoppers and staff, with a focus on delivering exceptional service. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.

Job description:

POSITION PURPOSE

Join Certis Australia as a Retail Security Officer, reporting to the Site Supervisor, you will be responsible for ensuring the safety and security of people and assets at 3 major retail hotspots in the West, North, and South of South Australia. Dedicated to ensuring safety and serenity, you will bring your exceptional customer service skills to the forefront and embark on a career journey The Retail Security Officer ensures that service delivery and operational security are maintained without delay or compromise, providing a secure and positive environment for both shoppers and staff.

KEY RESPONSIBILITIES

• Act as a visible security presence, ensuring the safety of customers, staff, and property.
• Respond swiftly and professionally to incidents, managing emergency situations effectively.
• Defuse tense situations and maintain a calm, approachable, and positive atmosphere.
• Provide high-quality customer service to clients and customers, ensuring their concerns are heard and addressed.
• Complete detailed incident reports and maintain accurate security records.
• Assist with investigations, working closely with the site team to resolve security-related issues.
• Support the team in implementing emergency procedures and maintain awareness of safety protocols.
• Utilise technology to communicate effectively and manage daily security operations.

QUALIFICATIONS

Mandatory:

• Current Security Licence
• Cert II in Security Operations
• First Aid Certificate
• Full working rights in Australia

Desirable:

• Previous retail security experience

ESSENTIAL REQUIREMENTS

• Proven experience in security or similar fields.
• Strong communication skills, both written and verbal.
• Ability to remain calm and composed under pressure.
• Flexible availability, including days, nights, weekends, and public holidays.
• A passion for providing excellent customer service and maintaining a safe environment.

BENEFITS & CULTURE

What We Offer:

• Competitive salary & full-time employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Our Values

We are committed to:

Safety & Well-being - Prioritizing a strong safety culture for employees and clients

Excellence & Innovation- Utilizing advanced security technology and best practices

Integrity & Professionalism- Operating with trust, accountability, and ethical standards

Inclusivity & Growth- Fostering a diverse and supportive work environment

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW

• ACT

• QLD 41315

• WA SA48240

• NT 345

• SA ISL

• TAS 3020

Certis Security Australia Pty Ltd

• NSW

• ACT

• QLD

• WA SA 72311

• SA ISL

• VIC Z S

• VIC Z S

• NT 1093

• TAS