Retail Security Officer

**Certis Security Australia**

At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values -safety, integrity, customer focus, teamwork, courage, care and professionalism.

Much like Australia itself, Certis is a unique blend of people, cultures and expertise that make us who we are today. We inspire businesses to unlock safer, smarter and better ways of safeguarding their assets, people and customers.

Certis integrated security solutions are backed by advanced technology and operated by our highly skilled staff across corporate, aviation, front-line services and concierge support, ensuring our business is sustainable and future-proof.

**Position Purpose**

Certis Security is seeking Security Officers to join them in servicing a major national retailer. We currently have roles available across a number of stores in Adelaide, SA. Bring your customer service experience to the Security industry and kick start your career today.

**Key Responsibilities**
- Providing a high quality visual security presence at client locations
- Conduct foot patrols of the center and the stores
- Responding to and de-escalating anti-social behaviour
- Respond to security emergencies
- Maintaining log of incident reports
- Completing necessary paperwork
- Conduct incident investigations in a timely manner and ensure that SecurityIncident Reports are completed and submitted
- Provide a customer service approach and maintain a fair, courteous andrespectful manner in dealing with clients and customers
- Demonstrate knowledge and competence in the implementation of emergencyprocedures
- Use of computer systems and communication tools

**Qualification**
- Current SA Security Licence
- First Aid Certificate
- Full working rights in Australia
- Experience in retail environments highly advantageous
- Strong oral and written communication skills
- Available retail trading hours, including evening trading

**Skills**
- Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
- Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
- Building positive working relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
- Manage safety - Being aware of conditions that affect employee safety. Ensuring all facets of safety are appropriately managed.
- Stress tolerance - Maintaining stable performance under pressure or opposition (such as time pressure, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
- Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

**Experience**
- Minimum of 2 years general security experience and 1 years in retail security experience
- Electronic reporting of shift logs and rostering access

**Benefits & Culture**
- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

**Diversity Statement**

NSW - Master Licence 405149073

ACT - Master Licence 17501742

QLD - Security Firm Licence 3158254

SA - Security Agents Licence ISL 235794

VIC - Private Security Business Licence 689-218-50S

VIC - Private Security Business Registration 689-218-92S

WA - Security Agents Licence SA58716

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $25.00 - $27.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating roster
- Weekend availability

Licence/Certification:

- First Aid Certification (required)
- Security Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person