Customer Service Officer

18 hours ago

Sydney, Australia Enterprise Rent-a-Car Full time

**About the job**
- Enterprise Rent-A-Car is seeking full-time Customer Service Officer - Car Park to join our _**Sydney Airport**_ _team. The position will be part of a rotating roster which may include working evenings or weekends. Full training provided - no experience necessary _

Primary tasks include:

- Welcome and assist customers in the car park area during pick-up and return.
- Providing a high level of customer service
- Conduct visual inspections of vehicles during pick-up and return.
- Report vehicle damage, discrepancies and fuel level data
- Coordinate with staff to ensure vehicles are parked, cleaned, and ready for customer pick-up.
- Audit vehicles for cleanliness and safety - ensuring vehicles are always rented out in pristine condition

**About You**
- Excellent communication skills
- Desire to provide outstanding Customer Service
- Ability to learn and operate various software systems
- Ability to multi-task in a fast-paced environment
- Ability to undertake frequent standing, walking and moving all day
- A strong team ethic
- Current, unrestricted driver’s licence
- Basic understanding of the Car Rental Industry would be a bonus

All applicants must holder a valid **Driver's Licence.**The successful applicant will also be required to submit a **Traffic History** prior to commencement.

**Job Types**: Full-time, Permanent

Pay: From $27.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Travel reimbursement

Schedule:

- Rotating roster
- Weekend availability

Supplementary Pay:

- Commission
- Overtime pay
- Penalty rates

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driver Licence (required)

Work Location: In person

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