Customer Case Officer

2 days ago

Sydney, Australia NSW Department of Customer Service Full time

Clerk Grade: 5/6
Employment Type: Temporary 6 to 12 months, with the possibility of extension
Office based role in Parramatta
This role sits within the NSW Small Business Commission Division in the Customer Experience team

**About the team**

The Small Business Commission is an independent authority which:

- Provides a central point of contact for small businesses to make complaints about their commercial dealings with other businesses and their dealings with government agencies,
- Facilitates the resolution of disputes involving small businesses through mediation and other appropriate forms of alternative dispute resolution,
- Encourages government agencies and larger businesses to enter into productive working relationships with small businesses,
- Supports the fair treatment of small businesses

**Your day-to-day**
- Employing excellent customer service skills to provide accurate and appropriate information to customers regarding legislation, dispute resolution and other matters affecting small businesses
- Working collaboratively and flexibly to adapt to changing priorities
- Contributing to a continuous improvement environment
- Collaborating with relevant stakeholders to receive and share information
- Maintaining complete and accurate records on customer enquiries

**To be successful in this role you will demonstrate**:

- Have experience helping businesses to resolve complex or legal issues.
- Have worked within a team environment to improve organisation’s approach to helping customers

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: 4th March 2025 [9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Case Officer

    1 week ago

    Sydney, Australia iCare External Full time

    **About the Role** Effectively and efficiently manage Dust Disease client care needs for people with low to moderate levels of complexity, by assessing care and service requirements, develop, monitor, co-ordinate and evaluate needs plans and routinely adjust those plans as needs change. Work with providers to ensure the appropriate services are in place,...

  • HR Case Management Specialist

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **HR Case Management Specialist** - ** DCS Clerk Grade 7/8 - base salary starting at $106,024 - $117,363 p.a + super**: - ** Sydney, Gosford or Parramatta - Flexible working conditions available across NSW**: - ** Ongoing full-time opportunity** We have an exciting opportunity to welcome an experienced HR Case Management Specialist (HR Business Partner)...

  • Guest Services Assistant

    3 weeks ago

    Sydney, New South Wales, Australia White & Case Full time

    OverviewThe opportunityAre you ready to make your mark as part of our Global Operations Team? At White & Case, we'll support you, give you responsibility and welcome you as a valued part of our international team from day one.Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm's day-to-day operations. Our...

  • Guest Services Assistant

    3 weeks ago

    Sydney, New South Wales, Australia White & Case Full time

    OverviewThe opportunityAre you ready to make your mark as part of our Global Operations Team? At White & Case, we'll support you, give you responsibility and welcome you as a valued part of our international team from day one.Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firm's day-to-day operations. Our...

  • Case Officer

    1 week ago

    Sydney, Australia Ampersand Full time

    **Duration**:3 months + possibility to extend **Location**:Gladesville + WFH **Pay Rate**: $43.12 p/h + super The case officer provides expert advice, project and program support for the Councils regulatory program through providing case management for high risk categories.

  • Case Officer

    2 weeks ago

    Sydney, Australia iCare External Full time

    **About the Role** Effectively and efficiently manage Dust Disease client care needs for people with low to moderate levels of complexity, by assessing care and service requirements, develop, monitor, co-ordinate and evaluate needs plans and routinely adjust those plans as needs change. Work with providers to ensure the appropriate services are in place,...

  • Guest Services Assistant

    3 weeks ago

    Sydney, New South Wales, Australia White & Case LLP Full time

    OverviewJoin to apply for the Guest Services Assistant role at White & Case LLP3 days ago Be among the first 25 applicantsJoin to apply for the Guest Services Assistant role at White & Case LLPThe opportunityAre you ready to make your mark as part of our Global Operations Team? At White & Case, we'll support you, give you responsibility and welcome you as a...

  • Guest Services Assistant

    3 weeks ago

    Sydney, New South Wales, Australia White & Case LLP Full time

    Overview Join to apply for the Guest Services Assistant role at White & Case LLP 3 days ago Be among the first 25 applicants Join to apply for the Guest Services Assistant role at White & Case LLP The opportunity Are you ready to make your mark as part of our Global Operations Team? At White & Case, we'll support you, give you responsibility...

  • Case Officer/Claims Officer

    4 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Full time

    Join to apply for the Case Officer/Claims Officer role at SS&C TechnologiesAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and...

  • Case Officer/Claims Officer

    4 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Full time

    Join to apply for the Case Officer/Claims Officer role at SS&C TechnologiesAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and...