Customer Case Officer

2 days ago

Sydney, Australia NSW Department of Customer Service Full time

Clerk Grade: 5/6
Employment Type: Temporary 6 to 12 months, with the possibility of extension
Office based role in Parramatta
This role sits within the NSW Small Business Commission Division in the Customer Experience team

**About the team**

The Small Business Commission is an independent authority which:

- Provides a central point of contact for small businesses to make complaints about their commercial dealings with other businesses and their dealings with government agencies,
- Facilitates the resolution of disputes involving small businesses through mediation and other appropriate forms of alternative dispute resolution,
- Encourages government agencies and larger businesses to enter into productive working relationships with small businesses,
- Supports the fair treatment of small businesses

**Your day-to-day**
- Employing excellent customer service skills to provide accurate and appropriate information to customers regarding legislation, dispute resolution and other matters affecting small businesses
- Working collaboratively and flexibly to adapt to changing priorities
- Contributing to a continuous improvement environment
- Collaborating with relevant stakeholders to receive and share information
- Maintaining complete and accurate records on customer enquiries

**To be successful in this role you will demonstrate**:

- Have experience helping businesses to resolve complex or legal issues.
- Have worked within a team environment to improve organisation’s approach to helping customers

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: 4th March 2025 [9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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