Assistant Service Officer Payroll

3 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Clerk Grade: 1/2**
**Salary Range**:**$75,728 - $82,329 plus superannuation and leave loading**
**Employment Type: Full-Time, Ongoing**

**Application Closing: Monday, 15**th** September 2025 [9:59am]**
**About Us**

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

**About the team**
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

The HR Process Operations team within in Government Shared Services Business Process Operations is a team that provides payroll services to NSW Government employees. It is a fast paced, high energy team, where no two days are the same. This role provides administrative support to the Payroll team members and managers to ensure efficient and accurate processing of payroll related transactions.

**What you will do**
- Provide administrative support to the payroll team to allow efficient and accurate processing of payroll for all employees.
- Provide quality customer service, internally in the department and externally to customers and stakeholders.
- Manage day to day workloads to ensure completion of tasks within agreed timeframes.

**About You**
- A willingness to learn new tasks and support the payroll team
- Attention to detail
- Ability to communicate clearly and effectively in writing and on the phone
- Experience working in a shared service, transactional environment
- Experience using MS Office products
- Experience using SAP is ideal

**What we need from you**

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 1/2, with the base salary for this role starting at $75728 base plus superannuation

**Closing Date: Monday, 15th September 2025 [9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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