Content Officer

3 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Content Officer**
- ** Employment Type: Temporary full-time opportunity until June 2025**:

- ** Clerk Grade: 05/06 base salary starting at $93,295 to $102941.**
- ** Location: Sydney, hybrid work arrangement is available**
- ** This role sits within the Digital NSW Division in the NSW Digital Channels team**

We are looking for a Content Officer to join our NSW Digital Channels team within Digital NSW to help drive our vision of becoming the world’s most customer-centric government.
You have a strong interest in digital content and a desire to deliver engaging communications on high-traffic websites to provide an inclusive, consistent, high-quality experience for NSW Government customers.
With a customer service mindset, you have a hands-on approach when taking on problem-solving tasks and challenges.
You have an interest in content writing, content management and troubleshooting to deliver world-class user experiences in accordance with content design standards, guidelines, and processes.
You will enjoy working in a high-performing team that delivers effective content, products and services to achieve our vision of creating a customer-centric digital experience for people in NSW.

**To be successful in this role, we are looking for you to demonstrate**:

- Excellent written and verbal communication skills with a strong focus on Customer Service and Customer Experience values
- Experience in website content management and content management systems
- Experience with Microsoft Office suite, especially Excel, PowerPoint and Word
- The ability to maintain and build relationships with a variety of stakeholders
- You are a creative problem solver who is not afraid to question and push ideas
- An excellent team player attitude that will contribute to our shared success

If you have a growth mindset, are customer and digitally obsessed, and excited about taking government to the next level, we want to hear from you.

**About the NSW Government Digital Channels team**

The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook.
On these channels, we provide an inclusive, consistent, high-quality experience for NSW Government customers.
We run a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. To do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and create outstanding content.

Salary Grade 05/06, with the base salary for this role starting at $93295 base plus superannuation

**Closing Date: Tuesday 12th November 2024 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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