Change Support Officer

2 weeks ago

West Perth, Australia Capricorn Full time

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- **Provide a diverse and inclusive workplace **- because we know how important is for everyone to be treated fairly and with respect.
- **Give you flexibility** - it's important to recognise we are all unique, and need to create work life balance.
- **Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- **Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- **Work perks **- that our employees actually use, such as; a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**The role and what we are looking for**

Our Change and Communications team are looking for a Change Support Officer to support the team with change activities and understanding the change impacts of software releases and implementations for the business. In this role you will liaise closely with various stakeholders to coordinate activities that ensure effective change management of initiatives and deployments.

Duties & responsibilities include:

- Provide end to end support for assigned changes using the change management framework and change management techniques.
- Conduct impact analysis, stakeholder analysis, and assess current state to inform change planning and maximise the ability to demonstrate positive post-change impact.
- Support the design, development, delivery, and management of internal communications, and communicate regular progress updates to affected stakeholders on changes that are in progress.
- Determine change impacts for each software release through collaboration with Business Analysts and analysis of backlog in scope items.
- Act as backup support to the team for changes, technical deployments and internal communication activities.
- Understanding and experience in change management activities including change impact assessments is highly valued
- Strong communication and interpersonal skills with the ability to engage with internal stakeholders across the business
- Experience working in a shared services or financial services environment (or similar) is preferrable
- PROSCI, Lean Six Sigma or similar certification is highly valued

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

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