Customer Support Officer

5 days ago

West Perth, Australia APM Full time

As the Customer Support Officer, you'll work with our supportive **West Perth** team, in a fast paced, diverse role where no one day is the same. The APM Communities Customer Support Officer role provides industry leading customer experience in every interaction. The position acts as first point of contact for general enquiries from the public, engagement with previous, current, and future customers of APM Communities as well as government departments and community service providers.

**Here’s what you’ll be doing**:

- Provide business support to achieve outcomes for our customers through maintaining and updating records of customer tracking data,
- Ability to manage multiple tasks and data entry platforms,
- Accurate data entry and management of workflow management spreadsheets,
- Develop positive working relationships with your team and provide exceptional customer service to APM Communities cliental.

**Here's what you need to apply**:
Submit your current resume and cover letter demonstrating the following:

- Excellent communication, interpersonal and negotiations skills, with the ability to communicate sensitively and empathically with people from a diverse range of backgrounds.
- Target driven outbound sales experience is desirable.
- High level of skill in Microsoft office suite, in particular Excel and the ability to pick up new programs and business systems with ease.
- Exceptional ability to work collaboratively within a multi-location team environment.
- Good judgement, discretion, and problem-solving skills.
- Excellent time management and strong attention to detail.
- Team player with the ability to work autonomously and negotiate solutions.
- Outstanding ability to multi-task, manage competing demands & prioritise efficiently.
- Call Centre and scheduling experience highly regarded.

**Ready to Join?**

**_ About APM Group_**
- We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too._
- Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation._
- When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services._
- Indigenous people, people of culturally diverse background, LGBTQIA+ people and people with disability are encouraged to apply. Employable Me will be able to explore adaptations to the work environment if required._

  • Customer Support Officer

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Service Officer

    5 days ago

    Perth, Western Australia Hays | Office Support Full time $45,000 - $60,000 per year

    Your new companyAn established and respected financial institution is seeking 5-6 Casual Contact Centre Service Officers to join its Perth-based team. Known for its commitment to member service and professional development, the organisation offers a supportive environment with potential career pathways for the right candidates.Your new roleAs a Contact...

  • Customer Support Officer

    2 weeks ago

    Heidelberg West, Australia Able Living Full time

    Customer Support Officer **Heidelberg West, Melbourne VIC** **Full-Time | $60-65k + super** **Bilingual in Vietnamese and English advantageous.** Must be willing to travel between Heidelberg West to Mont Albert branches to cover shifts if required. **About Us** Able Living has been a trusted provider of assistive technology for over 30 years. From...

  • Customer Support Officer

    5 days ago

    Perth, Australia Weir Group Full time

    Provide excellent customer service to our key customer accounts - Full time - Permanent opportunity within our Perth office! - 11.5% Superannuation Do you thrive on positive people interactions and excel at data entry? Then we are looking for you, a dynamic individual to become out next superstar Customer Service Officer. Working at our fantastic modern...

  • IT Support Officer

    1 week ago

    West Perth, Australia Early Start Australia Full time

    **Early Start Australia is a national organisation - our clinics offer you the small practice feel with big corporate support. We have friendly and well-organised IT team to support our therapists to get on with what is most important to them.** **The Role** As an IT Support Officer, you will be responsible for providing 1st and 2nd level support to our...

  • Customer Support Officer

    3 days ago

    Perth, Australia Weir Group Full time

    Provide excellent customer service to our key customer accounts - Full time - Permanent opportunity within our Perth office! - 11.5% Superannuation Weir Minerals is looking for a Customer Service Specialist to join our team at Perth Airport! The key responsibilities of this role will include, but are not limited to: - Sales Order data entry for allocated...

  • Support Officer

    1 week ago

    Perth, Australia Chandler Macleod Full time

    **Support Officer - Customer Care** As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our...

  • (Urgent) Customer Support Officer

    4 weeks ago

    Perth, Australia Advanced Personnel Management Full time

    Overview We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants. At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their...

  • Customer Support Officer

    2 weeks ago

    Perth, Australia PERSOLKELLY Full time

    Seeking a Customer Support Officer to work within Employment Services for an ongoing contract. Customer Support Officer (Employment Services) Cannington Seeking an additional Customer Support Officer to work within Employment Services for an ongoing contract. The purpose of this role is to complete customer service and associated administration to support...

  • Customer Support Officer

    1 week ago

    Perth, Australia PERSOLKELLY Full time

    Seeking additional 2 Customer Support Officers to work within Employment Services for a 3-month contract. **Customer Support Officer (Employment Services) Osborne Park** Seeking additional 2 Customer Support Officers to work within Employment Services for a 3-month contract. The purpose of this role is to complete customer service and associated...