Planning and Production Officer

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. - HelloFresh is on a mission to change the way people eat, forever. Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world’s leading meal kit provider, delivering to households worldwide in multiple countries. Our diverse employees are the heart and soul of our fast-paced and dynamic environment where innovation and smart, fast action is encouraged. We’re passionate about bringing dinner inspiration to everyday Australians and Kiwis. In addition to our meal kit delivery brands HelloFresh and EveryPlate, the group also includes prepared meal delivery services with YouFoodz and our national National Refrigerated Courier Service, Be Cool. The primary purpose of the Planning and Production Officer is to support Fulfilment Operations in Planning the weekly Production and Labour whilst maintaining and enhancing packing quality standards within our distribution centres. This includes ensuring daily/WEEKLY targets are met, overseeing the smooth operation of kitting and assembly lines and driving process improvements. The role also requires effective people and system management skills to uphold the company’s quality and safety standards. You will - Manage forecasts and convert into a Daily & Weekly Production Plan, in order to optimise labour, stock and production lines - Be responsible for the production planning and the execution of the S&OP Supply Plan - Generate and analyse weekly and monthly KPIs for all aspects of the Operations function - identifying key trends and issues and contribute to planning targets for the site - Work closely with the Production leaders in relation to efficiency, plan attainment, changeovers, and flexibility - Support Marketing / R&D in projects and upcoming product changes - Support Materials planning requirements when holiday / sickness cover is required - To contribute significantly to the achievement of 100% service level for the site whilst achieving a cost effective finished goods and material stock level - Support the APM in leading a team of Production Supervisors, Coordinators, Line Leaders, and Associates. - Cultivate and enhance a high-performing culture, emphasising safety, GMP, quality, employee engagement, and continuous improvement in the exception of the Production Plan - Set targets and drive continuous improvement in Efficiency & Cost - Collaborate with Planning, Supply Chain, Logistics, and Warehouse teams to develop production plans focused on freshness, on-time delivery, and plan reliability. - Foster a culture of continuous improvement by engaging peers, team members and stakeholders in identifying opportunities, conducting root-cause analysis, implementing corrective actions, and delivering positive change. - Create a positive team environment prioritising safety, accountability, respect, continuous learning, and promoting open communication and candid feedback. - Attend National Business Review Meetings and Capacity Management Meetings Daily Coordination and Quality Assurance: - Collaborate closely with the APM/Inventory Manager & FSQA Lead to synchronise daily activities and objectives. - Collaborate closely with the Site Manager to prepare Annual Budgets - Collaborate closely with the Site Manager to review Production Plans to support NPDs - (New Product Development) and mitigate variances to Cost per Box (especially during low volume periods) - Ensure that food quality and company standards are consistently met, maintaining a high standard of quality. Production Process Management: - Take responsibility for the smooth and efficient operation of both kitting and assembly lines to meet daily production targets. - Exhibit strong managerial skills to oversee people, processes and systems effectively. Continuous Improvement: - Proactively identify opportunities to enhance processes and productivity. - Identify and address issues and potential challenges on the warehouse floor, seeing practical solutions. Detail Oriented and Motivated: - Demonstrate keen attention to detail and a high level of motivation to meet and exceed production goals. You have Qualifications and Skills: - Educated to Degree level (or equivalent) in sciences, engineering, supply chain, logistics, or business. - 2+ years relevant experience