Student Services Officer

The purpose of this position description document is to provide you with a clear understanding of
your role, and how that role fits within Melbourne Institute of Technology (MIT) as an organisation.

This document provides an outline of your key areas of accountability and desired outcomes from
satisfactory performance of the role. It does not provide an exhaustive list of tasks and activities
that are required to be performed in order to fulfil the role.

**POSITION DETAILS**

**Position Title**:Student Services Officer (Enrolment & Student Records)

**School / Division**:Office of Student Administration & Experience (OSAE)

**Classification **Educational Services (Post-Secondary Education) Award 2020

General Staff Level 4 or 5

**Campus**:Sydney

**ROLE**

The Student Services Officer (Enrolment & Student Records) is responsible for the establishment and
maintenance of student records and enrolments, and provide academic services in the
implementation, record keeping and reporting of academic policy implementation at MIT Sydney
campus. This entails maintenance of MIT Records Management System, the Provider Registration
and International Student Management Systems (PRISMS), student files (hardcopy and softcopy) and
assisting students with enrolments. The Student Services Officer (Enrolment & Student Records) will
need to ensure students are provided accurate and timely advice in relation to enrolments,
compliance, their timetables and general administrative queries.

The position reports to the Associate Director
- OSAE. The appointee is expected to work both
independently and within the team.

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**MIT VISION AND GOALS**

Founded in 1996, Melbourne Institute of Technology (MIT) has grown dynamically as one of the
leading private, higher education providers in Australia with campuses in Melbourne and Sydney.
MIT is a teaching only Higher Education Institution. Our vision, mission, values and goals as
approved by the MIT Board of Directors in December 2017 are set out below.

**Vision**
MIT continues to be a leading private higher education provider nationally and internationally by
proactively developing innovative educational programs to meet industry needs and by a
commitment to inspire tomorrow’s graduates.

**Mission**
MIT, through its higher education programs and personalised and transformational student
experience, provides the opportunity for individuals to access knowledge and to enrich and
transform their futures.

**Values**
- Excellence in teaching and learning;
- Integrity;
- Accountability and
- Transformational Change.

**Goals and Priorities:
- Develop and deliver innovative programs that meet industry and market needs;
- Provide an inclusive, service-oriented culture focused on student outcomes;
- Raise our profile and the impact of our teaching and learning and student engagement with
- our stakeholders;- Provide inclusive, innovative and responsible education

**Enabling Elements**:
1. Our people
2. Technology

**MIT ORGANISATIONAL STRUCTURE**

MIT business model comprises four (4) key focus areas as guided by its vision: Academia, Finance,
Marketing, and Operations. Our organisational structure is designed to ensure each of these areas
is fully resourced. Our Executive Management Team is responsible for the development of our
strategic plan and effective implementation of strategies across all business areas. It comprises our:
- Chief Executive Officer,
- Managing Director,
- Executive Dean
- Group General Manager & Human Resources Director

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**MIT DEPARTMENTAL CONTEXT**

The Office of Student Administration & Experience (OSAE) is responsible for undertaking a range of
activities in relation to student administration and enrolments. This includes:

- Providing advice and information to students in relation to enrolments, programs, credit

transfers, deferrals, student visa, academic transcript, and graduations
- Managing and maintaining student records for students enrolled at MIT Sydney
- Responsible for ensuring that MIT remains compliant with its operation of international
- students in relation to the ESOS Act and the National Code- Liaising with the partner providers in relation to student enrolments, compliance and
- general student administration- Responsible for organising enrolment activities at MIT Sydney
- Providing enrolments data required for planning and policy development purposes.

**RESPONSIBILITIES**

The Student Services Officer (Enrolment & Student Records) is responsible for the ongoing effectiveness and
efficiency of student enrolments and student records management. This responsibility incorporates the areas
set out below.

**Area **Outcomes**

**Student **Ensure the following activities are performed:
**Compliance and **- Efficiently retain all data accurately and in accordance with approved policies
**Record Keeping **and procedures.
**Policies **- Facilitate compliance with Partner Institutes’ (Federation University) policies
and proc