
Student Experience Officer
1 week ago
**26 days’ annual leave, including one for your birthday**:
- **Be part of an industry leading supportive and positive work culture**:
- **Permanent full-time position located at the Sydney campus**
**Role**
The Student Experience Officer is responsible for delivering an exceptional student experience, providing guidance and advice on all non-academic matters. The role is further responsible for delivery of key events and providing students with pastoral care and ensuring their overall welfare. Working with key stakeholders across the campus and the business, the aim is to deliver the ultimate Student Experience
**Responsibilities**
- Provide excellent customer service, advice, guidance, and support to students regarding KBS programs and services and responding professionally, accurately to students’ inquiries
- Monitor students study progress and performance including attendance and welfare and coordinate transitional arrangements for new students
- Offer initial and basic counselling to KBS students regarding study progression, load, and non-academic minor personal issues and refer to professional counselling organisations when appropriate
- Aid with major functions and student events at the campus including orientation and graduation
- Provide advice and information to applicants, agents, academic and general staff of the school, and external agencies, about programs procedures and services
- Providing administrative support to the Campus Manager and other KBS staff as required
**Requirements**:
- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (essential)
- Knowledge of ESOS Code of Practice and PRISMS (desirable)
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Excellent verbal and written communication
- Working knowledge of Microsoft Office products and the ability to quickly learn new systems
- A self-starter with a professional image who has accuracy and strong attention to detail
- Previous customer service experience preferably within an education environment
**About Us**
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.
LI-DF1
**Job Types**: Full-time, Permanent
-
Student Experience Advisor
1 week ago
Sydney, Australia ALG Full time**About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. We are currently seeking a Student Experience Advisor to join our team in Sydney. **About the role** The Student Experience Advisor is...
-
Student Experience Advisor
4 weeks ago
Sydney, New South Wales, Australia EDU Holdings Limited Full timeOverviewStudent Experience Advisor (Domestic) at EDU Holdings Limited. The role is at the heart of the student journey, building meaningful connections and providing a welcoming hand to domestic students across channels (in person, email, and CRM).About EDUEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We...
-
Student Experience Advisor
4 weeks ago
Sydney, New South Wales, Australia EDU Holdings Limited Full timeOverviewStudent Experience Advisor (Domestic) at EDU Holdings Limited. The role is at the heart of the student journey, building meaningful connections and providing a welcoming hand to domestic students across channels (in person, email, and CRM).About EDUEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We...
-
Student Experience Manager
3 days ago
Sydney, New South Wales, Australia EDU Corporate Services Pty Ltd. Full time $104,000 - $130,878 per yearStudent Experience Manager - SydneyAbout EDUEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:Australian Learning Group (ALG): VET provider for international students. Learn more...
-
Student Experience Advisor
5 days ago
Sydney, New South Wales, Australia EDU Corporate Services Pty Limited Full time $104,000 - $130,878 per yearAbout EDUEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.Ikon Institute of Australia...
-
Student Advisor
5 days ago
Sydney, Australia GrowPro Experience Full time**¿Te quieres unir a este viaje?** ¡Entonces prepara tus tiquetes! Deseamos conocerte, pero primero déjanos contarte un poco sobre nosotros. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos españoles que trataban de sobrevivir en el país...
-
Student Success Officer
3 days ago
Sydney, New South Wales, Australia JPI Group Full time $55,000 - $65,000 per yearStudent Success Officer | Education & Student Services | Chatswood & CBDBring your student services or customer service experience to JPI Global. Grow into a leadership pathway while supporting students across our Sydney campuses.About UsJPI Global is a leader in educational excellence, bringing together three flagship brands:Elite College of English (ECE)...
-
Student Services Officer
3 days ago
Sydney, New South Wales, Australia Macquarie Grammar School Full time $60,000 - $90,000 per yearStudent Services OfficerMacquarie Grammar School, Sydney CBDJoin our inclusive, dynamic school community – where every student mattersAbout the SchoolMacquarie Grammar School is an independent, secular, coeducational high school located in the heart of Sydney. We are proud of our welcoming, diverse, and student-centred culture in which every staff member...
-
Student Support Officer
3 days ago
Sydney, Australia AIPC Full timeHighly collaborative and supportive environment - Be part of a strong student-centric, values-driven education provider - Opportunity for growth within the organisation for the right person Role Type: Permanent, Full-Time **Who we are** The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the...
-
Director of Student Experience
1 week ago
Sydney, New South Wales, Australia University of Sydney Full time $120,000 - $180,000 per yearJob No: USU4825Location: Camperdown, Sydney, NSWPermanent | Full-Time | Camperdown Campus | 1 day wfhLead a passionate team who truly care about improving student and member experiences.Prestigious and convenient working location on the University of Sydney main campus.Enjoy generous perks and benefits.WHY YOU'LL LOVE THIS ROLEThe Director of Student...