Student Success Officer

3 days ago

Sydney, New South Wales, Australia JPI Group Full time $55,000 - $65,000 per year

Student Success Officer | Education & Student Services | Chatswood & CBD

Bring your student services or customer service experience to JPI Global. Grow into a leadership pathway while supporting students across our Sydney campuses.

About Us

JPI Global is a leader in educational excellence, bringing together three flagship brands:

  • Elite College of English (ECE) – CRICOS-accredited English programs & official AEAS Preparation provider
  • JPI Education – academic enrichment, leadership, and immersion programs
  • The Princeton Review Australia (TPRA) – SAT, AP, and US College Admissions counselling

With campuses in Chatswood and Sydney CBD, we provide innovative, supportive, and multicultural environments that empower students to succeed.

About the Role

We are seeking experienced and motivated Student Success Officers to join our expanding team.

This role goes beyond reception — you'll manage enrolments, streamline communication between students, parents, and teachers, and contribute to delivering world-class academic programs.

If you already have student services, customer service, or admin experience, this is your chance to upskill and grow into more senior responsibilities.

Key Responsibilities

  • Be the trusted first point of contact for students, parents, and visitors.
  • Oversee student recruitment, enrolment processes, and record management.
  • Coordinate timetables, consultations, and events across campuses.
  • Support program delivery by ensuring smooth communication between stakeholders.
  • Provide guidance on academic programs and resolve enquiries efficiently.
  • Assist with student success initiatives, marketing, and community engagement.
  • Contribute to daily campus operations and continuous improvement.

Work Hours

  • Monday to Friday: between 1:00 PM – 9:00 PM (depending on operational needs)
  • Saturday to Sunday: between 8:30 AM – 6:30 PM (depending on operational needs)
  • Flexibility required depending on full-time, part-time, or casual arrangement.

What We Offer

  • Full-time salary: $55,000 – $65,000 per annum (based on experience)
  • Part-time / Casual rates: $26 – $32 per hour
  • Ongoing professional development and upskilling opportunities
  • Pathways into senior Student Success and Operations roles
  • A multicultural, student-focused work environment
  • Opportunity to work across JPI Global's three leading education brands

Upskilling & Growth Opportunities

We believe in investing in our people. As a Student Success Officer at JPI Global, you'll have access to:

  • Training in student management and enrolment systems
  • Workshops in leadership, compliance, and education administration
  • Cross-training across marketing, events, and student success projects
  • Mentorship from senior managers and exposure to executive-level operations

This role is designed to build your career pathway, with opportunities to step into leadership or specialised roles as JPI Global continues to grow.

What We're Looking For

  • 2+ years' experience in student services, administration, or customer service
  • Strong communication and interpersonal skills (multilingual skills highly regarded)
  • Ability to manage competing priorities with attention to detail
  • Tech-savvy with MS Office and student management/database systems
  • Proactive, collaborative, and solutions-oriented mindset
  • Commitment to student success and organisational excellence
  • Valid work rights in Australia (citizenship, PR, or visa)

How to Apply

Please send your resume and cover letter (including your preferred work arrangement) to:

Applications close: 27 October 2025

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