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Student Services Officer

2 weeks ago

Sydney, Australia Nortwest College Full time

**Student Services Officer**

Nortwest College is a Registered Training Organisation (RTO) providing industry based vocational education. The college campuses are located in Sydney, Adelaide and Melbourne. The college offers a variety of courses including Trade, Business, Information Technology and Project Management as well as ELICOS courses. The courses are developed by industry trained professionals that provide practical gateways to career opportunities and/or higher education. Nortwest provides a caring and supportive learning environment to its students who come from a wide range of cultures and backgrounds. Nortwest is seeking to employ suitably qualified and experienced Student Services Officer. This position will be reporting to the Student Support Manager.

**Position**

Due to the ongoing growth and continuous improvement of the college, we are seeking an experienced and enthusiastic Student Services Officer to join our team. To be successful in this role, you will be an outgoing, self-starter with a passion for supporting student wellbeing. You will have experience in general administration and reception duties in a training organization.

**Key Responsibilities**:

- Student support and wellbeing;
- Point of contact for students at allocated Nortwest campuses.
- Schedule and participate in the orientation programs for new overseas students;
- Monitor and report student progress;
- Monitor student visa requirements;
- Maintain data integrity within the student management system;
- Deal with student enquiries;
- Maintain filing and record keeping related to students;
- Any other duties assigned by the Student Support Manager and/or Principal.

**Essential**:
To be successful in this role, you will have;
- Experience working with a training provider;
- Computer literacy, particularly MS Office;
- Excellent written and verbal communication skills;
- Ability to provide wellbeing support to overseas students.
- Ability to speak in Hindi, Urdu and Punjabi languages.

**Desirable**
- Diploma, Advanced Diploma or higher tertiary qualifications
- Experience in working with International students.

At Nortwest, you will work in great environment and be part of a team of supportive professionals. For people with ambition and commitment, there will be ample opportunities for career advancement at Nortwest. If you believe you are qualified and suitable for this position, please submit your cover letter together with your resume.

**Job Type**: Part-time

Pay: $50,000.00 - $52,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- SYDNEY, NSW 2000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Student services: 1 year (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 02/06/2025
Expected Start Date: 06/06/2025