Front Office Co-ordinator

4 days ago

Blackburn South, Australia Healthy Smiles Dental Group Full time

If you are all about helping create an unforgettable patient journey then keep reading

Healthy Smiles Dental Group is looking for a Front Office superstar We are one of Bupa’s first sedation clinic’s located in Blackburn South - we have over 35 talented & skilled team members and are looking for someone to join us to help contribute to our enthusiastic team.

In this position you will be working along side our lovely reception team in engaging with patients in all aspects of the business. We are very focused on creating strong patient relationships; remembering a name and a face never goes unnoticed with our patients

Focused and detailed training will be given on all systems and practice policies while surrounded in a supportive and friendly environment. As a tight knit team, we work closely with each other and you will always have a supporting hand around.

The role has varied duties and covers all aspects of front desk responsibilities and extended administrative tasks. Experience in the dental industry is not essential, retail background and face to face customer service experience is preferred. This position is suited to an applicant who has:

- strong interpersonal skills, being able to build trust and rapport quickly with patients while also handling sensitive and emotionally charged interaction when service recovery is required;
- the ability to learn quickly and follow procedures and protocols established by the practice for smooth and efficient running of the practice;
- good computer skills, as most processes are digitised and will utilise Microsoft Office (Word, Excel, OneNote, Access) and automtaed practice management software systems;
- previous dental experience preferred however not essential, understanding item numbers, dental procedures and appropriate phone skills for a dental clinic.

**Job Tasks and responsibilities**
- Your day-to-day responsibilities will be:_
- communicating with other third-parties (suppliers, laboratories, Medicare, technicians, etc.) for smooth practice operation;
- advanced communication techniques for patient calls and in-person interaction;
- strong understanding of dental procedures (training will be provided) to facilitate explanation to patients;
- scanning/uploading/sending documents;
- appointment book management and appointment workflows using EXACT practice management software;
- handling laboratory work;
- processing of payments through EFTPOS/HICAPS;
- documentation of morning huddles and team meetings;
- service recovery and debt collection interactions.
- **Job benefits and perks**_
- Being part of Bupa
- Access to benefits such as; exclusive discounts on Bupa’s Health and General Insurance products and services currently offered 40% off Bupa Health insurance
- We offer an innovative work environment, continuing education and competitive hourly rate
- Modern, bright and award-winning practice
- Standard leave entitlements
- Kick-start your career by being a part of Australia's leading dental practice with employee benefits and much more

**Salary**: $55,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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