Customer Service

3 days ago

Wetherill Park, Australia MATE Full time

**MATE Customer Service Representative**

At MATE, we are the everyday people, providing products and services consumers need, delivered with the value and service they deserve.

An exciting opportunity is available for a customer service representative to work in our customer happiness team based in Western Sydney.

This role aims to deliver a high level of service by:

- Solving problems;
- Working towards a resolution that meets customer expectations;
- Ultimately, providing phenomenal customer service.

This position will incorporate general telephone enquiries to facilitate the delivery and service of internet and mobile products to customers.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude towards customers at all times;
- Responding promptly to customer inquiries;
- Communicating with customers through various channels;
- Acknowledging and resolving customer complaints via a defined complaints process;
- Learning and maintaining knowledge of constantly evolving MATE products and services;
- Keeping records of customer interactions, transactions, comments, and complaints;
- Communicating and coordinating with colleagues as necessary;
- Ensuring customer satisfaction and providing professional customer support.

**Customer Service Representative Requirements**:

- High school diploma or equivalent;
- Ability to stay calm under pressure;
- Fluent in English and comfortable using computers;
- Present professionally with respect to clothing, personal hygiene and appearance;
- Experience working in customer support is preferable;
- Training is provided, and previous experience in technical support is not required.

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Wetherill Park, NSW 2164: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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