Customer Service Administrator

1 week ago

Wetherill Park, Australia O'Brien Glass Industries Limited Full time

**Due to maternity leave, our Wetherill Park Glazing Branch is seeking a highly motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.**

**About us**:
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, the world's leading glass specialists operating in 35 countries.

**About the Role**:
Our **Customer Service Administrator** is the first point of contact to our customers. Therefore, this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.

You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.

In this role, you will be required to undertake the following duties:

- Based at our Wetherill Park Branch Monday to Friday; Hours 9.00am - 5.00pm.
- Providing first class service to all customers using your amazing people and communication skills.
- Keep customers appraised of delivery lead-time.
- Raise Job Authorities and invoices by utilising branch computer system.
- Follow up on quotes/ leads from our customers.
- Be a valuable member of our team, contributing to our success and actively helping to create a positive environment.

**About you**:
You will have already worked in a retail, administration or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.

**To be successful in this role you would need to possess the following**:
Essential skills & competencies:

- A true passion for delivering customer service excellence.
- Confident, engaging approach and a natural ability to communicate.
- Excellent self-organisation and time management skills
- Honesty, Accountability, and respect & able to contribute to our vision of a great place to work with disciplined people.

Experience and Qualifications:

- Retail, administration, or customer service experience
- Intermediate to Advanced computer skills

As part of **Belron®**, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customer's each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business,and we need talented people like you to keep us strong.

We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A work place where you can be your best you.

**O’Brien®** is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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