Customer Service
2 weeks ago
**Start ASAP l Permanent**:
- **Join a growing team**:
- **Onsite parking**
Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design.
Due to rapid growth a new and exciting opportunity has become available for an **Inbound/Outbound** **Customer Service Officer (Escalations) **to join their busy team in Wetherill Park on a fulltime permanent basis.
**Key Responsibilities;**
- Be the point of escalation for Customer Care team members to resolve issues as required to ensure customers’ issues are dealt with, completed & finalised in a timely manner.
- Complete escalated customer enquiries in line with SLA’s
- Raise claims against suppliers for replacement
- Ensure customer satisfaction by providing knowledgeable, courteous and helpful service.
- Liaise with other departments (eg Purchasing, Dispatch and Quality Control) to establish and maintain effective and relevant service support activities.
- Liaise and work with service technicians / contractors to ensure reports / outcomes are in line with expectations
- Assess severity of customer escalation issues with the appropriate sense of urgency
**About you;**
- Previous experience in a customer service role, ideally with escalations experience
- Demonstrated experience in working with customers to achieve outcomes
- Excellent communication skills
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded
If you are looking for your next opportunity & enjoy customer service **APPLY now**
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00 - $60,000.00 per year
Schedule:
- Day shift
**Experience**:
- Customer service: 2 years (preferred)
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