Customer Service

3 days ago

Wetherill Park, Australia HR Ambassador Full time

**Start ASAP l Permanent**:

- **Join a growing team**:

- **Onsite parking**

Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design.

Due to rapid growth a new and exciting opportunity has become available for an **Inbound/Outbound** **Customer Service Officer (Escalations) **to join their busy team in Wetherill Park on a fulltime permanent basis.

**Key Responsibilities;**
- Be the point of escalation for Customer Care team members to resolve issues as required to ensure customers’ issues are dealt with, completed & finalised in a timely manner.
- Complete escalated customer enquiries in line with SLA’s
- Raise claims against suppliers for replacement
- Ensure customer satisfaction by providing knowledgeable, courteous and helpful service.
- Liaise with other departments (eg Purchasing, Dispatch and Quality Control) to establish and maintain effective and relevant service support activities.
- Liaise and work with service technicians / contractors to ensure reports / outcomes are in line with expectations
- Assess severity of customer escalation issues with the appropriate sense of urgency

**About you;**
- Previous experience in a customer service role, ideally with escalations experience
- Demonstrated experience in working with customers to achieve outcomes
- Excellent communication skills
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded

If you are looking for your next opportunity & enjoy customer service **APPLY now**

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (preferred)

  • Customer Service

    3 days ago

    Wetherill Park, Australia Australian Lifting Centre Full time

    Australian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office. The purpose of this role is to fulfil customer’s requirements starting from customer inquiry to after sales service, making...

  • Customer Service

    2 weeks ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    2 weeks ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    2 weeks ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    2 weeks ago

    Wetherill Park, Australia STAUFF Corporation Pty Ltd Full time $65,000 - $85,000 per year

    Salary + guaranteed profit share + Christmas bonus + leave loading + other leaveStable employer - permanent position (Monday - Friday)Great team environment - with ongoing training and developmentSTAUFF Corporation has been a trusted name in the Australian Fluid Power industry since 1976. With branches across Australia and a national network of partners, we...

  • Customer Service

    2 weeks ago

    Wetherill Park, Australia Wilco Plumbing TA 365 Building Solutions Pty Ltd Full time $60,000 - $80,000 per year

    Join One of Sydney's Leading Plumbing Companies Are you an experienced administrator with a background in the plumbing or trade industry? Or perhaps a trades assistant or scheduler looking to transition into an office-based role? This is your chance to join a well-established plumbing company with over 20 years of industry experience. We specialize in a full...

  • Customer Service Assistant

    2 weeks ago

    Wetherill Park, Australia HR Ambassador Full time

    **Immediate Start**: - **Monday - Friday (Day shift)**: - **Growing team** Our client is a leader in the **furniture industry** and is looking for an experienced **Dispatch Officer **with exceptional **customer service **skills. **Key Responsibilities;** - Answering enquiries from customers and internal staff regarding delivery issues - Provide...

  • Customer Service Assistant

    2 weeks ago

    Wetherill Park, Australia HR Ambassador Full time

    **Immediate Start**: - **Monday - Friday (Day shift)**: - **Wetherill Park** Our client is a leader in the **furniture industry** and is looking for an experienced **Dispatch Officer **with exceptional **customer service **skills. **Key details;** - Answering enquiries from customers and internal staff regarding delivery issues - Provide knowledgeable,...

  • Customer Service

    2 weeks ago

    Wetherill Park, Australia HR Ambassador Full time

    **Start ASAP**: - **Join a growing team**: - **Nationally recognized company** Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design. Due to rapid growth a new and exciting opportunity has...

  • Inbound Customer Service

    1 week ago

    Wetherill Park, Australia HR Ambassador Full time

    **Start ASAP**: - **Join a growing team**: - **Onsite parking** Our client is a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design. Due to rapid growth a new and exciting opportunity has become available...