Customer Service

6 days ago

Wetherill Park, Australia Wilco Plumbing TA 365 Building Solutions Pty Ltd Full time $60,000 - $80,000 per year
Join One of Sydney's Leading Plumbing Companies

Are you an experienced administrator with a background in the plumbing or trade industry? Or perhaps a trades assistant or scheduler looking to transition into an office-based role? This is your chance to join a well-established plumbing company with over 20 years of industry experience.

We specialize in a full range of plumbing services, including relining, drainage solutions, and gas fitting, and we're looking for a skilled Customer Service & Administration Officer to support our operations. If you understand the trade, enjoy problem-solving, and can coordinate jobs efficiently, we want to hear from you

Key Responsibilities:

Customer Communication: Answer phone calls professionally, handle inquiries, and provide accurate information about our services.
Job Scheduling & Coordination: Book jobs, manage technician schedules, and ensure seamless communication between customers and our plumbing team.
Administrative Support: Perform general admin tasks such as data entry, filing, and maintaining customer records.
Trade Knowledge (Highly Regarded): Familiarity with plumbing terminology and services will be a huge advantage in job coordination.
Problem-Solving Skills: Assess and troubleshoot basic customer concerns before escalating to the plumbing team.
Attention to Detail: Ensure all documentation, work orders, and scheduling information are accurate and up to date.
Team Collaboration: Work closely with plumbers, management, and clients to ensure smooth daily operations.

Why Join Us?

- Job Security: Be part of a stable and highly reputable plumbing company with over 20 years in the industry.
- Career Growth: We support professional development with ongoing training and internal growth opportunities.
- Supportive Team Culture: Join a hardworking, collaborative team that values mutual support and efficiency.
- Trade Knowledge Advantage: If you have plumbing experience, put your industry knowledge to use in a fast-paced, rewarding role

How to Apply

If you have experience in plumbing, scheduling, or administration within the trade industry, we'd love to hear from you

Apply directly via Seek
For more info, contact Pat at
Don't miss this opportunity to take your trade knowledge into an office-based role with a thriving company

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