Registry Support Officer

3 days ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Registry Support Officer - Grade 3/4**
- Full time ongoing role located in Sydney CBD
- Clerk grade 3/4, salary ranging from $75,992 - $83,211 base per annum plus super
- Must have flexibility to work from the office during the week
- State of the art offices
- Excellent career development and learning development opportunities.

**About this role**
The NSW Personal Injury Commission (Commission) is looking for Registry Support Officer to join the team in the Registry & Disputes Directorate.

**About Us**
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the

Workers Compensation Division. You can read more about the PIC here

As noted above, although the Commission is an independent Tribunal, the staff who work in the

Tribunal are employed by Department of Customer Service. Understand more about DCS - here

**In this Role, your responsibilities will include**:

- Respond to general enquiries and triage as required.
- Assist in the development, implementation and review of registration practices and procedures.
- Assist in the development of an effective knowledge base and other initiatives to improve capability within the team and support a culture of collaboration.
- Identify and escalate potential risks and issues, including suspected corrupt conduct, to support risk mitigation.

**To be successful in this role you will demonstrate that**:

- You are passionate about first class customer service
- You are a positive thinker that likes to give positive outcomes
- You love problem solving
- You are a forward thinking, innovative and thrive to challenge the status quo
- You are process driven

If you have any further questions, please contact Mark Norman, Senior Registry Coordinator, Registry & Dispute Services Directorate on 02 8281 6454.

**How to Apply**

A one-page cover letter outlining your experience and interest in the role

Current resume of no more than four pages which clearly details your skills and experience as relevant to this role.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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