Registry Officer

**Registry Officer**
- Full time ongoing role based in Sydney CBD
- Clerk grade 5/6, salary range $89,707- $98,982 base per annum plus super
- Genuinely flexible working arrangements
- State of the art offices
- Excellent career development and learning development opportunities.

**About the Role**:
The Registry Officer is responsible for delivering high-quality registry services to internal and external stakeholders and coaching and guidance of staff in the Personal Injury Commission.

**About Us**
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission.

We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the

Workers Compensation Division. You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service.

Understand more about DCS - here.

**In this Role you will**:

- Manage escalated sensitive or complex customer enquiries to facilitate the provision of accurate and timely advice and effective resolution of issues and providing technical advice and acting as the point of escalation on more complex registry matters.
- Develop and maintain specialised knowledge, techniques and skills to ensure delivery of a high-quality service and continuing service delivery standards.

**Key challenges**:

- Maintaining up-to-date and thorough knowledge of legislation, subordinate legislation, guidelines and procedures related to the registration of matters within a changing regulatory environment.
- Providing a high degree of precision and accuracy in tasks in order to deliver high quality and accurate information to case management given tight timeframes and the need to maintain accuracy and attention to detail.

**To be successful in this role you will demonstrate**:

- Ability to deliver services to those working to resolve disputes.
- A genuine interest in tribunals and/or the dispute resolution process.
- Current and comprehensive experience or transferrable skills in a registry and dispute resolution environment.

If you have any further questions, please contact Mark Norman, Senior Registry Coordinator, Registry & Dispute Services Directorate on 02 8281 6454.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

**Working at Department of Customer Service**

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Visit our Careers site to find out what it means to work for us.

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