General Manager

**Please click on this link for detailed information about this exciting role and a message from our CEO**

**About us**

HammondCare is a leading not-for-profit organisation in Australia, recognised for our innovative and compassionate approach to health and aged care. At the heart of HammondCare is our passion to improve quality of life for people in need. Our 6,000 strong team is motivated by Christian values which compel us to care for all older people, regardless of their circumstances. Our mission is the driving force behind everything we do, bringing purpose to our work and joy to our hearts. It's why 93 per cent of our team not only believes in our mission but also loves the work they do every day.

Our ambition is to lead in complex care nationally, specialising in dementia and palliative care. We provide direct care in all aged care contexts including residential care, home care and sub-acute hospitals. HammondCare is recognised globally for our expertise in the care of those living with dementia. We support Australians living with dementia and their changing behaviours through specialist programs on behalf of the Federal Government.

**About the role**

As a key member of the HammondCare Leadership Team, the General Manager, Residential Care will champion the mission of HammondCare and shape HammondCare’s residential care strategy. With the number of people living with dementia is expected to double by 2050, more older people will require our specialist care. This role is pivotal in driving and shaping growth to meet this need, particularly within our residential care services.

The role is responsible for 18 care homes supporting around 2800 residents across 13 locations in South Australia, Victoria and NSW with a workforce of 2,700+ employees, 10 direct reports and annual revenue of $224 million.

Key responsibilities include
- Providing strategic oversight and leadership of our Residential Care services focusing on their direction, service excellence, quality of staff, operational excellence and overall performance
- Ensuring HammondCare’s Residential Care services are delivered in alignment with our mission, providing compassionate, high-quality care that meets the needs of those we serve
- Partnering with the other Care Units and specialists within HammondCare to integrate expertise and build capability to improve care especially palliative care and restorative care
- Partnering with Clinical Governance, Risk and Compliance teams ensuring continuous quality improvement
- Partnering with our Finance team to establish budgets and financial plans that support the effective and prudent operation of our Residential Care services. Ensuring these services consistently operate within established budgetary limits
- Leading the development of new Residential Care Services by being the main point of contact for the Implementation team
- Engaging with key stakeholders across the business, such as Property & Capital Works / Design / Dementia Centre to ensure our buildings are purpose-built and specifically meet the needs of those people we serve (i.e. dementia-specific, frail aged, homelessness etc.)
- Partnering with our Technology team to identify practical ways of improving care through effective use of digital tools and lead change effectively through implementation
- Partnering with our Marketing team to manage pipelines and occupancy to optimise the consumer experience and meet HammondCare’s “Next Chapter” target metrics

**About you**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- At least 15 year’s demonstrated experience in a similar senior leadership role responsible for managing large scale businesses ideally in the aged care sector
- Experience and passion for caring with residents living with dementia and cognitive impairment
- Proven ability to lead, inspire, empower and develop teams, while effectively collaborating with other leaders across the organisation
- Experience working within and managing teams in a regulated environment, ensuring compliance with relevant standards and regulations
- Experience managing budgets and financial plans to support operational success
- Strong influencing skills including the ability to negotiate effectively and resolve conflicts constructively
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Relevant tertiary level qualification from a clinical setting
- Strong dementia expertise - desirable

**Pre
- Employment Checks**

All short-listed applicants will be asked to consent to a criminal record check and references.
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._