Donor Service Consultant

2 days ago

Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

Are you looking for an opportunity to build a career in a genuine organisation with a life-giving purpose?

Are you a customer service professional looking for a career in an organisation that understands and invests in its people?

Are you looking for the flexibility to work from a CBD location and from home?

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

Whether it’s workplace safety or work/life balance you are looking for, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

About the role

When you join the Lifeblood team as a Donor Service Consultant your primary focus will be to provide an amazing service experience that inspires our donors to regularly book life-saving blood and plasma donations, ensuring we meet patient demand within the Australian Community.

You’ll be working with an award-winning team in a modern multi-channel contact centre while also having the option to work from home through our hybrid working model. The work could involve a combination of inbound and outbound calling, live chat, and potentially social media support.

**Sound interesting? Here’s what we’re looking for**:
Exceptional communication skills (active listening, verbal and written)

Proven ability to provide a memorable customer experience

High attention to detail and data entry accuracy

Willingness to contribute to a positive and solution focused team culture

Our training and development programs will prepare you with all the technical abilities and service standards you’ll need to assist our life-giving donors.

This is a Permanent full-time opportunity - 76 hours a fortnight at our National Contact Centre, Currie Street, Adelaide with and some flexibility to work from home. The shifts may vary between Monday - Saturdays across a roster spanning anytime between 7:30am - 7:00pm

Next steps

If selected, you’ll be required to complete a few background checks, we’ll be here to help you through the process. If you require reasonable adjustments during the recruitment process, please reach out to the Talent Acquisition Business Partner.

This vacancy is being managed directly by Lifeblood’s Talent Acquisition & Engagement team. We will contact our preferred agency partners should we require additional support.

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