Donor Service Consultant

1 week ago

Adelaide, Australia Australian Red Cross Lifeblood Full time

Join Lifeblood’s Award-Winning Contact Centre

Permanent full-time and flexible part-time opportunities

Located in Adelaide, South Australia

12-week rotating roster

Discover life-giving possibilities

Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood.

About the role

Our National Contact Centre is looking for passionate Donor Service Consultants to join the award-winning team. As a Donor Service Consultant, you will provide a genuinely heartfelt service, encouraging donors to make life-giving blood and plasma donations. Initially focusing on inbound and outbound calling, you'll have opportunities to progress into live chat and social media support.

Proficiency in diverse technologies and software.

Adaptive and donor-centric prioritization.

Curiosity with proactive problem-solving skills.

Uphold privacy, quality, and attention to detail.

A collaborative team player.

Exceptional interpersonal and communication skills.

Anticipate and meet donor needs effectively.

Flexibility and resilience in a dynamic environment.

Proactive problem-solving and donor perspective understanding.

Effective time management and attention to detail.

Eagerness for continuous learning and exceeding KPIs

Training and Rostering

4-week in-office training and development program - rostered 9am-5pm

Work from home rotation available post-successful training completion.

12-week rotating roster between 7am-7pm Monday to Friday with 1 Saturday per rotation

Thrive in a diverse culture that cares for your wellbeing

We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks:
4 weeks of full-time paid training

Hybrid work model - WFH and WFO

Ongoing development and career progression opportunities.

Salary packaging benefits, including the option to package up to $15,900 of your salary

Purchase additional annual leave

Discounted private health cover with corporate benefits

Access to 1,430+ gyms & pools all over Australia

Employee Assistance Program; Free, 24/7, and confidential health, safety, and wellbeing support

Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more

Next steps

If selected, you'll attend our assessment centre for a comprehensive role overview and the chance to tackle unique challenges designed to guide our recruitment process.

Applications close on the 14th March, with our assessment centres scheduled for 19th and 20th March. Successful applicants will commence their Lifeblood Journey on Monday 15th April.

For reasonable adjustments during the recruitment process, please reach out to us.

  • Donor Service Consultant

    2 weeks ago

    Adelaide, Australia Australian Red Cross Lifeblood Full time

    **Be part of a team where every call makes a difference**: - **Full-Time Equivalent Salary: $63,036 + Penalties (if applicable) + Super + Salary Packaging Benefits**: - **Permanent Full-Time role based in Adelaide** **Discover life-giving possibilities** Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an...

  • Donor Service Consultant

    2 weeks ago

    Adelaide, Australia Australian Red Cross Lifeblood Full time

    **Be part of a team where every call makes a difference**: - **Full-Time Equivalent Salary: $63,036 + Penalties (if applicable) + Super + Salary Packaging Benefits**: - **Part-Time Options available based in Adelaide** **Discover life-giving possibilities** Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an...

  • Donor Service Consultant

    1 week ago

    Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

    Are you looking for an opportunity to build a career in a genuine organisation with a life-giving purpose? Are you a customer service professional looking for a career in an organisation that understands and invests in its people? Are you looking for the flexibility to work from a CBD location and from home? Discover life-giving possibilities Lifeblood...

  • Donor Service Consultant

    1 week ago

    Greater Adelaide SA, Australia Australian Red Cross Lifeblood. Full time

    **At Lifeblood, our purpose is simple**: to give life. Join Lifeblood’s Award-Winning Contact Centre Permanent full-time and flexible part-time opportunities Located in Adelaide, South Australia 12-week rotating roster Discover life-giving possibilities Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an...

  • Major Donor Manager

    3 days ago

    Adelaide, South Australia beBeeFundraising Full time $83,000 - $113,000

    Job DescriptionWorking part-time in a family-friendly environment, we offer 15 hours of flexible work per week. The role involves developing and nurturing relationships with existing donors, as well as designing and implementing strategies to grow revenue and support our strategic priorities.Nurture strong relationships with supporters over the phone and in...

  • Bone Marrow Donor Coordinator

    5 days ago

    North Adelaide, Australia Australian Red Cross Lifeblood Full time

    Connect to our fabulous Bone Marrow Donor Team Permanent part-time opportunity - 45.6 hours a fortnight Hybrid work model - working location may differ depending on nature of work. Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose...

  • Donor Service Consultant

    2 weeks ago

    Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

    Opportunity to be part of a life-saving organisation whilst showcasing exceptional service Multiple permanent, full-time roles available National Contact Centre, Currie Street, Adelaide location This is your opportunity to find a life-giving purpose. As an organisation our purpose is simple: to give life. It’s at the centre of everything we do. As part...

  • Customer Service Representative

    1 week ago

    Adelaide, South Australia beBeeChampion Full time $40,000 - $60,000

    At Savers, we're a big little company that makes an impact in real ways. As our CDC Ambassador, you'll be the face of our brand, welcoming donors and customers with gratitude and educating them on the wonderful work of our not-for-profit partners.About the RoleYou'll be responsible for:Greeting donors and thanking them for their donationHandling all...

  • Clinical Specialist

    1 week ago

    Adelaide, South Australia beBeeClinical Full time $101,000 - $120,000

    Expert Clinical Nurse ConsultantWe are seeking a skilled and experienced clinical nurse consultant to provide expert advice and guidance on clinical matters related to donor testing. As an organisation, our purpose is simple: life-giving donations, for life-changing outcomes.This role is responsible for providing high-level clinical expertise and...

  • Transforming Healthcare Delivery

    1 week ago

    Adelaide, South Australia beBeeExcellence Full time $101,000 - $120,000

    Delivering Excellence in Donor CareAs a Clinical Nurse Consultant, you will provide expert clinical guidance for the management of donor post-test results and support the delivery of exceptional care.Key QualificationsPostgraduate certification in sexual health or a Master of Public Health degree, or equivalent experienceRegistered nurse with current...