Donor Service Consultant

2 days ago

Adelaide, Australia Australian Red Cross Lifeblood Full time

Join Lifeblood’s Award-Winning Contact Centre

Permanent full-time and flexible part-time opportunities

Located in Adelaide, South Australia

12-week rotating roster

Discover life-giving possibilities

Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood.

About the role

Our National Contact Centre is looking for passionate Donor Service Consultants to join the award-winning team. As a Donor Service Consultant, you will provide a genuinely heartfelt service, encouraging donors to make life-giving blood and plasma donations. Initially focusing on inbound and outbound calling, you'll have opportunities to progress into live chat and social media support.

Proficiency in diverse technologies and software.

Adaptive and donor-centric prioritization.

Curiosity with proactive problem-solving skills.

Uphold privacy, quality, and attention to detail.

A collaborative team player.

Exceptional interpersonal and communication skills.

Anticipate and meet donor needs effectively.

Flexibility and resilience in a dynamic environment.

Proactive problem-solving and donor perspective understanding.

Effective time management and attention to detail.

Eagerness for continuous learning and exceeding KPIs

Training and Rostering

4-week in-office training and development program - rostered 9am-5pm

Work from home rotation available post-successful training completion.

12-week rotating roster between 7am-7pm Monday to Friday with 1 Saturday per rotation

Thrive in a diverse culture that cares for your wellbeing

We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks:
4 weeks of full-time paid training

Hybrid work model - WFH and WFO

Ongoing development and career progression opportunities.

Salary packaging benefits, including the option to package up to $15,900 of your salary

Purchase additional annual leave

Discounted private health cover with corporate benefits

Access to 1,430+ gyms & pools all over Australia

Employee Assistance Program; Free, 24/7, and confidential health, safety, and wellbeing support

Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more

Next steps

If selected, you'll attend our assessment centre for a comprehensive role overview and the chance to tackle unique challenges designed to guide our recruitment process.

Applications close on the 14th March, with our assessment centres scheduled for 19th and 20th March. Successful applicants will commence their Lifeblood Journey on Monday 15th April.

For reasonable adjustments during the recruitment process, please reach out to us.

  • Donor Service Consultant

    1 week ago

    Adelaide, Australia Australian Red Cross Lifeblood Full time

    Donor Service Consultant **Date**:12 Jun 2025 **Search suburb or city**: Adelaide, SA, AU, 5000 **Company**:Australian Red Cross Lifeblood - **Be part of a team where every call makes a difference**: - **Full-time and part-time opportunities available, based in Adelaide, with part-time arrangements to suit your lifestyle**: - **Full-time equivalent...

  • Donor Service Consultant

    6 days ago

    Adelaide, Australia Australian Red Cross Lifeblood Full time

    **Be part of a team where every call makes a difference**: - **Full-Time Equivalent Salary: $63,036 + Penalties (if applicable) + Super + Salary Packaging Benefits**: - **Permanent Full-Time role based in Adelaide** **Discover life-giving possibilities** Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an...

  • Donor Service Consultant

    6 hours ago

    Adelaide, South Australia Australian Red Cross Lifeblood Full time $64,612 - $100,000 per year

    Be part of a team where every call makes a differenceFull-time opportunities, based in Adelaide$64,612 + penalties (if applicable) + superannuation + salary packagingDiscover life-giving possibilities Lifeblood offers more than just a job it's an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating...

  • Donor Service Consultant

    4 hours ago

    Adelaide, South Australia Australian Red Cross Lifeblood Full time $64,612 - $100,000 per year

    Company description: At Lifeblood, our purpose is simple: to give life.Job description: Be part of a team where every call makes a differenceFull-time opportunities, based in Adelaide$64,612 + penalties (if applicable) + superannuation + salary packagingDiscover life-giving possibilitiesLifeblood offers more than just a job it's an opportunity to make a...

  • Donor Service Consultant

    2 days ago

    Adelaide CBD, Australia Australian Red Cross Lifeblood Full time

    Are you looking for an opportunity to build a career in a genuine organisation with a life-giving purpose? Are you a customer service professional looking for a career in an organisation that understands and invests in its people? Are you looking for the flexibility to work from a CBD location and from home? Discover life-giving possibilities Lifeblood...

  • Donor Service Consultant

    2 days ago

    Greater Adelaide SA, Australia Australian Red Cross Lifeblood. Full time

    **At Lifeblood, our purpose is simple**: to give life. Join Lifeblood’s Award-Winning Contact Centre Permanent full-time and flexible part-time opportunities Located in Adelaide, South Australia 12-week rotating roster Discover life-giving possibilities Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an...

  • Vip Donors and Bequests Manager

    2 weeks ago

    Adelaide CBD, Australia Humanology Full time

    Join a friendly, committed, and supportive team culture - Newly created permanent, part-time position (0.6 FTE) + flexible working hours - $80,000 FTE salary + increase take home pay with salary-sacrificing benefits! Excellent opportunity for a people-focused fundraiser to join the team at South Australia's independent, not-for-profit health and medical...

  • DS Nursing Assistant

    7 days ago

    Adelaide, Australia Australian Red Cross Lifeblood Full time

    DS Nursing Assistant - Port Adelaide DC & Donor Mobile Unit Location: Stepney, SA, AU, 5069 Port Adelaide, SA, AU, 5015 Company: Australian Red Cross Lifeblood - Permanent Full-Time opportunity - 76.00 hours per fortnight - Varied shifts across a rotating roster - Monday to Saturday - Working between our Donor Mobile Unit Travelling across Vibrant...

  • Centre Service Officer

    2 weeks ago

    Adelaide, Australia Australian Red Cross Lifeblood Full time

    Overview Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood. About the role Our Port Adelaide Donor...

  • DS Registered Nurse

    2 weeks ago

    Adelaide, South Australia Australian Red Cross Lifeblood Full time $60,000 - $120,000 per year

    Permanent full-time opportunity - 76 hours per fortnightWork at our Regent Arcade Donor Centre & Pop Up Donor Centres, across scenic South Australia (Monday to Sunday)Salary starting from $40.81 per hour + Penalties + Super + travel allowance + Salary Packaging and moreDiscover life-giving possibilitiesLifeblood is more than just a job or a career, it's an...