Customer Experience Coordinator

1 week ago

Melbourne, Victoria, Australia ABN Group (VIC) Pty Ltd Full time $80,000 - $120,000 per year

Who We Are

At ABN Group, we're more than just Australia's leading construction, property, and finance group—we deliver the dream of homeownership. Operating across Victoria and Western Australia through trusted brands like Boutique Homes, Homebuyers Centre, and Resolve Finance, we help Australians—from first-time buyers to luxury homeowners.

Why You'll Love Working With Us

We believe in rewarding great work and supporting our people. Here's what you can expect:

  • A competitive salary plus exclusive discount programs
  • A genuine focus on employee wellbeing
  • Generous parental leave and wellbeing programs
  • On-site gym and a subsidised coffee cart
  • Recognition and reward initiatives
  • Career development and learning pathways
  • Supportive, social team culture with transparent leadership
  • Opportunities to give back through volunteering

About the Role – Preconstruction Coordinator (Greenfields Team)

Step into a fast-paced, customer-centric role where you'll manage the journey from sales acceptance to construction start. As part of our Greenfields team—responsible for 65% of preconstruction projects in Victoria—you'll be the key link between our customers and their dream home.

Your Impact

  • Manage a portfolio of Homebuyers Centre or Boutique Homes customers
  • Prepare and deliver contracts within agreed timeframes
  • Coordinate workflows and proactively drive progress
  • Communicate clearly to align expectations and timelines
  • Solve challenges with professionalism and positivity

What You Bring

  • A passion for helping people achieve home ownership
  • Experience in customer experience roles, ideally within the residential construction industry
  • Strong communication and relationship-building skills
  • Ability to stay calm under pressure and find practical solutions
  • High attention to detail and accuracy
  • A collaborative mindset and a positive, team-oriented attitude

Why Join Us?

At ABN Group, people are at the heart of everything we do. We're an equal opportunity employer that values diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds.

Please note: You must have the right to live and work in Australia to apply.

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia Kapitol Group Full time $90,000 - $120,000 per year

    Experienced Custome Experience Coordinator, ideally within construction or propertyKapitol awarded #1 Best Place to Work in 2022Centrally based office, freshly fitted out by us here at KapitolWe are a highly Supportive company.Kapitol Group is one of Australia's fastest-growing construction companies, transforming the industry through innovation, technology,...

  • Customer Experience Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Kapitol Group Pty Ltd Full time $80,000 - $120,000 per year

    We are a highly Supportive company.Kapitol Group is one of Australia's fastest-growing construction companies, transforming the industry through innovation, technology, and a commitment to excellence. We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction...

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia Kapitol Full time $90,000 - $120,000 per year

    We are a highly Supportive company.Kapitol is one ofAustralia's fastest-growing construction companies, transforming the industry throughinnovation,technology, and acommitment to excellence.We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction is done.Our team...

  • Customer Experience Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Kapitol Group Full time

    We are a highly Supportive company.Kapitol Group is one of Australia's fastest-growing construction companies, transforming the industry through innovation, technology, and a commitment to excellence. We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction is...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time $60,000 - $90,000 per year

    Location:Oakleigh, VIC -office-based, onsite roleEmployment Type:3-month contract with potential to extend or transition to permanentWorking Hours:8:30 AM - 4:30 PM (some flexibility available)Eligibility:Australia Permanent working visaThe RoleWe are seeking a dedicatedCustomer Experience (After Sales) Consultantto join our Oakleigh office. This is afully...

  • Customer Experience

    10 hours ago

    Melbourne, Victoria, Australia DBG Health Full time $60,000 - $90,000 per year

    About DBG HealthDBG Health is a leading Melbourne-based health, wellness, and beauty company with over 1,500 professionals dedicated to making wellbeing accessible to all. Our diverse portfolio, spanning Arrotex Pharmaceuticals, VidaCorp Consumer Brands, Independent Pharmacies of Australia Group, Axe Health Services and MyDNA reflects our commitment to...

  • Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Scape Australia Full time $70,712 per year

    THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents.This role involves working night shifts from 11pm – 7am on a rotating roster.As a Night Manager, Your Key Responsibilities Will IncludeConducting...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia Scape Student Living Full time $70,000 - $85,000 per year

    THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents. This role involves working night shifts from 11pm – 7am on a rotating roster.As a Night Manager, your key responsibilities will include:Conducting...

  • Customer Experience – Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Titanium Caravans Full time $60,000 - $77,000 per year

    Customer Experience – Team MemberLocation: Epping, MelbourneFull-Time | Monday to Friday, 8am – 4pm$60,000 – $70,000 + Superannuation | Commission PotentialTitanium Caravans is a market leader in the premium off-road caravanning segment, known for innovation, quality, and a passion for the outdoors.Our Epping Dealership is seeking a motivated and...

  • Marketing & Customer Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia Arlon Graphics Full time $115,000 - $130,000 per year

    Job TypeFull-timeDescriptionArlon Graphicsis seeking a visionaryMarketing & Customer Experience Managerto join our team in Melbourne. Thishigh impact roleis central to driving brand growth, customer engagement, and market success across the region.As a key strategic partner to the Director of Sales and regional marketing teams, this individual will lead the...