Customer Experience Coordinator

1 week ago

Melbourne, Victoria, Australia ABN Group (VIC) Pty Ltd Full time $80,000 - $120,000 per year

Who We Are

At ABN Group, we're more than just Australia's leading construction, property, and finance group—we deliver the dream of homeownership. Operating across Victoria and Western Australia through trusted brands like Boutique Homes, Homebuyers Centre, and Resolve Finance, we help Australians—from first-time buyers to luxury homeowners.

Why You'll Love Working With Us

We believe in rewarding great work and supporting our people. Here's what you can expect:

  • A competitive salary plus exclusive discount programs
  • A genuine focus on employee wellbeing
  • Generous parental leave and wellbeing programs
  • On-site gym and a subsidised coffee cart
  • Recognition and reward initiatives
  • Career development and learning pathways
  • Supportive, social team culture with transparent leadership
  • Opportunities to give back through volunteering

About the Role – Preconstruction Coordinator (Greenfields Team)

Step into a fast-paced, customer-centric role where you'll manage the journey from sales acceptance to construction start. As part of our Greenfields team—responsible for 65% of preconstruction projects in Victoria—you'll be the key link between our customers and their dream home.

Your Impact

  • Manage a portfolio of Homebuyers Centre or Boutique Homes customers
  • Prepare and deliver contracts within agreed timeframes
  • Coordinate workflows and proactively drive progress
  • Communicate clearly to align expectations and timelines
  • Solve challenges with professionalism and positivity

What You Bring

  • A passion for helping people achieve home ownership
  • Experience in customer experience roles, ideally within the residential construction industry
  • Strong communication and relationship-building skills
  • Ability to stay calm under pressure and find practical solutions
  • High attention to detail and accuracy
  • A collaborative mindset and a positive, team-oriented attitude

Why Join Us?

At ABN Group, people are at the heart of everything we do. We're an equal opportunity employer that values diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds.

Please note: You must have the right to live and work in Australia to apply.

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