Operations Assistant

5 days ago

Alexandria, Australia The Travel Corporation AU Full time

**Tour Operations Coordinator**

Ever dreamt of turning your love for travel and your passion for showcasing Australia into your everyday work? At AAT Kings, we turn that dream into reality, every single day.

AAT Kings Group stands as a premier tour provider specializing in Australia and New Zealand. As Australia’s foremost Tour Operator, we curate excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier, offering unparalleled service to a diverse and global customer base.

**The Role**

We have a Full-Time position available for an Operations Assistant to work at from our offices in Alexandria supporting our Yulara Depot, to help bring the red centre to life This is a chance work within a tight knit team and showcase some of Australia's most iconic locations such as Uluru, Kings Canyon and Kata Tjuta.

**Responsibilities**:

- Coordinate tour operations, including scheduling, logistics, and resource allocation.
- Manage tour guides and drivers, ensuring they are prepared and equipped for each trip.
- Maintain compliance with regulatory requirements, including safety standards and permits.
- Handle customer inquiries and provide assistance throughout their journey.
- Support the training and induction process for new tour staff members.
- Perform administrative tasks such as booking management, data entry, and reporting.
- Process staff timecards and other payroll documentation accurately and in a timely manner.
- Collaborate with the management team to enhance tour offerings and improve operational efficiency.
- Ensure accuracy and completeness of records related to tour information, passengers, and activities.

Qualifications:

- Previous experience in tour operations, travel coordination, or a similar role.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in reservation systems and Microsoft Office Suite is an advantage.
- Ability to work effectively under pressure and adapt to changing priorities.
- Those with a travel/tourism background will be highly regarded.

**What's in it for you**
- Opportunities for career development
- Staff travel discounts for your family and friends
- Free on-site parking
- Hybrid work flexibility
- Some travel to the Red Centre (Uluru)
- Access to the Employee Assistance Program for support

Our Parent Company, The Travel Corporation, is a leading travel conglomerate encompassing renowned travel brands like Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising, and Insight Vacations. Represented by over 40 sales offices and 10,000 team members globally, The Travel Corporation serves over 2 million customers annually across more than 70 countries.

We take pride in being an equal opportunity employer, not just fostering diversity in the workplace but celebrating it. If you believe you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you

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