Dispatch Operations Officer

2 days ago

Alexandria, Australia By Charlotte Full time

**_Location: _**

**_Alexandria, NSW Australia_**

**_ Full-Time_**

The Dispatch Operations Officer is responsible for overseeing the daily operations of the dispatch with a specific focus on functions, quality control and customer returns. They ensure such activities are performed safely, accurately and in accordance with customer, company, and work health and safety requirements. The Dispatch Operations Officer ensures optimum productivity and performance of the wider team through an efficient, process-driven approach and upholds the _by charlotte_ spirit and brand values in all that they do.

**_Responsibilities_**
- Support dispatching function including but not limited to order and label processes, replenishments, roster support, stocktake and packing.
- Storeroom support
- control all inventory items in and outbound of the storeroom including but not limited to product, product care card cutting, packaging and miscellaneous items.
- Monitor and support effective communication between customer care, dispatchers and other staff across all areas of the business.
- Leading by example ensuring all Work Health Safety (WHS) standards are the highest priority across the warehouse office.
- Ensure all team members are following our Standard Operating Procedures (SOPs)
- Provide Customer Care and warehouse team with cross-functional support.
- Facilitate and manage the repair and maintenance of customer returns.
- Provide premium customer service follow-up to all incoming matters.
- Update and manage online tracker tools and tickets.
- Escalate issues as soon as they are identified so that the customer service experience does not wavier at any point.
- Act as the liaison between the business and customers for product information and quality control.
- Thoroughly conduct QC on all products allocated in a timely manner.
- Assist in the handover of completed Quality Control deliveries to the warehouse team.
- Assist with stock take when required.

**_ Desired Skills & Expertise_**
- Proven experience working in online dispatch for a small-medium size business or greater.
- Strong communicator who is able to collaborate with others to achieve company results and objectives.
- Excellent time management and organizational skills, and the ability to work in a high-pressure, fast-paced environment.
- Resourceful and adaptive to changes in an evolving and growing brand.
- Autonomous work ethic, able to complete tasks without supervision.
- Creative problem-solving skills.
- High integrity and initiative led.

**_ Perks You'll Love_**
- Collaborative environment
- Inclusive, supportive, and creative work culture
- Health, wellness, and development mindset
- Generous staff discount
- Learning and up-skill opportunities

  • Roadside Tyre Dispatcher

    2 weeks ago

    Alexandria, Australia Tesla Full time

    **What to Expect** Tesla is looking for a Roadside Tyre Van Dispatcher to work on one of the most progressive vehicle brands in the world. We are looking for highly motivated individuals who excel in working with customers in potentially high stress environments and are able to work through urgent situations with precision and speed. Our Tyre Van Dispatcher...

  • Dispatch Assistant

    9 hours ago

    Alexandria, Australia Sarah & Sebastian Full time

    We are seeking a permanent part timeDispatch Assistant to support the efficient shipping of our beautiful product to online customers and our 11 retail stores. Based in our Head Office in Alexandria. Reporting to the Dispatch Manager, you’ll ensure timely order processing, maintain stock integrity, and collaborate with internal teams to meet customer...

  • Dispatch Assistant

    1 week ago

    Alexandria, Australia By Charlotte Full time

    Founded in 2012 By Charlotte Blakeney, cult jewellery brand By Charlotte has emerged as a leading name in the global fine jewellery market. Amidst expansion and growth, we are looking for inspiring, creative, kind and like-minded individuals to help us shape the future of our brand. We are seeking experienced and passionate individuals to join our dispatch...

  • Archive and Dispatch Assistant

    1 week ago

    Alexandria NSW, Australia Rewind Photo Lab Full time $12,800 - $16,900 per year

    About Rewind Photo LabRewind Photo Lab is dedicated to the craft and preservation of analogue photography. We provide professional services in film processing, scanning, and printing, alongside a curated selection of film, cameras, and accessories. As a trusted destination for photographers and creators, we take pride in our precision, organisation, and...

  • Operations Supervisor

    1 week ago

    Alexandria, Australia Black Star Pastry Full time

    **Step into our kitchen and bring planning, purchasing, and production together to deliver deliciousness daily!** **A bit about us...** Black Star Pastry started as a boutique patisserie in Newtown in 2008 and has since grown into an established and loved brand. Our claim to fame is the Strawberry Watermelon Cake, a dessert that has earned recognition from...

  • Warehouse Operator

    4 days ago

    Alexandria, New South Wales, Australia CPR Hair Full time $50,000 - $70,000 per year

    Located in Alexandria, we are close to public transportFree on-site parking available.Office Hours: 8.00am to 4.30pm, Monday to FridayExcellent opportunities for career progressionAbout usVita5/CPR (Yasmin Products Pty Ltd) is a proud, 100% Australian-owned manufacturer of professional, natural technology hair care products. Learn more about us at Job...

  • Stock Controller

    2 weeks ago

    Alexandria, Australia TSHR Full time

    Our client is a leading Sydney-based women's ready-to-wear label, carried by luxury retailers around the globe! The role of the Stock Controller / Office Administrator is multi-functional, focusing on inventory logistics, stock control and business administration. Most critically, this role will facilitate the efficient operational requirements of the...

  • Transport Operations Controller

    1 week ago

    Alexandria, Australia Transport for NSW Full time $90,000 - $120,000 per year

    You want to play a part in making NSW a better place to work, live and travel.You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing.In this role, you'll:Join our Customer Journey Operations team as a Transport Operations Controller,...

  • Order Fulfilment Officer/distribution Officer

    2 weeks ago

    Alexandria, Australia Australian Red Cross Lifeblood Full time

    Multiple Order Fulfilment / Distribution Officer opportunities Permanent, part-time roles - 76 hours per fortnight (10 shifts) Located at Sydney Processing Centre, NSW Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple:...

  • General Hand

    1 week ago

    Alexandria, Australia Becks Workforce Full time

    We are seeking a General Hand, assist with factory duites. You will also be required to occasionally use a Counterbalance Forklift and use of their company truck (standard Drivers license). Location is inner city, with ample off street parking. This is a secure position, working 38 hours per work (plus overtime when required) and will lead to permanent...