Customer Service Guide Pdx

Competitive Salary | Laptop, Mobile | Great perks
- Flexible work arrangements | Develop yourself professionally/personally
- Vibrant and innovative work practices

Porter Davis is a building company, right? Yes, we are, but we’re also so much more.

We’re a group of passionate professionals who love to share ideas, introduce more innovative ways of working, and are dedicated to ensuring our clients have an amazing experience when building their dream homes.

We're now looking for a talented and experienced **Customer Service Guide **to join our PDx Operations Team.

Reporting to the **Operations Manager**, this role is about positively and proactively managing the customer’s experience and providing individual service to enhance their PDx journey.

You’ll be their point of contact from sales acceptance through to handover and as such, get to share in the excitement of their life-changing journey.

**Key areas of responsibility include**:

- Facilitate the customer journey throughout all steps from Deposit to Site Start ensuring all specialised activities are delivered in line with the customer charter and procedures of purchase
- Facilitate all variations in partnership with the appropriate internal and external teams ensuring customer outcomes are achieved in line with the customer charter and company requirements
- Ensure customers are appropriately prepared for each key milestone along the new home build journey
- Read and interpret building and site plans
- Manage customer concerns with respect and empathy
- Present legal HIA contract and associated contractual documents to the client, as required
- Prepare clients to attend relevant signing appointments within the timeframes as per the Procedure of Purchase
- Maintain a strong knowledge of PDx products and processes and demonstrate initiative in identifying ways to increase knowledge

**Who we're looking for**:
You’ll be enthusiastic about all things customer service to ensure our customers are appropriately prepared for each key milestone along their new home-build journey. Ideally, you’ll possess the following:

- **Presite Journey Ownership** - run your world from start to finish, complete own sales accept, generate/publish own contracts, order own DA’s, Permits & drafting amendments, liaise with external stakeholders to get required outcomes.
- **Driven to achieve targets** - diligent & disciplined - can be competitive to achieve targets with themselves, to achieve team outcomes. Ability to zoom into the detail, and zoom back out for the bigger picture.
- Must have a strong work ethic, is a ‘go getter’.
- **Excellent time/task management ability** - manage a high volume of tasks within the portfolio, daily/weekly/monthly cadence. Looking for someone who enjoys the rhythm.
- P**rofessional, empathetic & balanced, customer advocate** - passion to connect with clients in their own individual way, understand them, educate and guide them. Bring them on the journey, make it simple and exciting
- **Growth Mindset** - curious, open to new ways, bring ideas to the table, shares learnings. We have a strong CI culture in our team - we are looking for someone with a desire to further enhance our world - to make a better day at work for our customers and ourselves.
- **Self-sufficient/works well independently** - remote with a balance of days needed to be in the office.
- **Equally a great team player** - knowing their individual efforts contribute to our team’s success, holds an ‘all as one’ mentality and enjoys contribution.
- **Eye for detail** - patience to work through each step thoroughly as the job owner - grow in efficiency with the support of training.
- **Trustworthy** - we give flexibility & autonomy - in return for hard work, deliverance of outcomes, and excellent customer service.

**What's in it for you**:

- Competitive Salary, Laptop and Mobile phone
- Flexible work arrangement
- Professional and personal development opportunities
- Opportunity to join an award-winning brand
- Great perks - with a focus on wellness, giving back to the community and a staff discount program, you'll feel great, make a difference, and your hip pocket will be better off too
- You must have unlimited Australian work rights to be considered for this role._ _Recruitment agencies, thanks for thinking of us, but we’ve got this._