Retail Customer Service Officer

1 day ago

Docklands, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- 25 hours per week
- 5 Hour shift, 5 days per week, rostered in advance on days from Monday - Friday with a variety of start and finish times between 8.45am - 5.06pm
- Extensive, supportive training on commencement in the Post Office, from Monday - Friday, a 5 hour shift daily for initial 8 weeks
- Pay rate $27.48 / hour increases to $29.37 / hour after approx. 3 months, + 12% Superannuation

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You’re friendly, enthusiastic and reliable and you love working in a team environment.- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Service Officer

    2 weeks ago

    Docklands, Victoria, Australia MUFG Full time $60,000 - $90,000 per year

    Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our teamWe're looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you'll be...

  • Customer Service Officer

    2 weeks ago

    Docklands, Australia Extend After School Care Full time

    **Customer Service Officer** **World Trade Centre, Docklands, VIC** **Salary: $58,000 / Year + Superannuation** The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit team,...

  • Customer Service Officer

    5 days ago

    Docklands, Australia TEG Full time

    **Customer Service Officer - Part Time** **World Trade Centre, Docklands, VIC** **Salary $50,000 - $55,000 + Super (EFT)** The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit...

  • Customer Service Officer

    3 days ago

    Docklands, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! At the Y our vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 center's across Victoria. With us, you will work with fun colleagues who...

  • Customer Service Officer

    3 days ago

    Docklands, Australia Accelerate Workforce Solutions Group Holdings Pty Ltd Full time

    Exciting Customer Service Coordinator Opportunity. If you are a customer service specialist craving excitement, growth, and the rush of being part of a Small and Medium Enterprise (SME) with bold plans for expansion, then look no further - we want you on board! **Who We Are**: For 25 years, our client has been delivering bespoke workforce management...

  • Customer Service

    2 weeks ago

    Docklands, Australia Gowrie Victoria Full time

    Opportunity for a customer focused administrator to join an organisation that champions quality early learning in this Full time, 12month parental leave cover position. Join our team at The Harbour, with an innovative design and large, natural, urban outdoor space among the Docklands towers, next to the CBD. - Full time, 12month parental leave cover role -...

  • Customer Service Manager

    5 days ago

    Docklands, Australia TEG Full time

    **Customer Service Manager** **Full Time 6 Month Maternity Leave Cover** **Salary $80,000 - $85,000 + Super** **Job Summary** Excellent opportunity for an experienced, hands on, creative thinker to join our team as Customer Service Manager. Based in our new offices in the World Trade Centre, Docklands. **The Role** The Extend Group is a multi-brand,...

  • Customer Service

    2 weeks ago

    Docklands, Victoria, Australia Australian Red Cross Full time $60,000 - $80,000 per year

    Part-time position – 22.8 hours per weekMaximum term role until September 2026 (Secondment opportunity)Docklands, VIC locationAbout Red CrossAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThis position is the initial point...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia TSA Group Full time

    **Company Description** Join the TSA Family: Elevate Customer Experiences with Us!** TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people...

  • Sales Merchandiser

    1 week ago

    Docklands, Australia Retail Dynamics Full time

    **Why Retail Dynamics** We are a long-established Merchandising Company (22 years), who service Bunnings stores nationwide. We are currently looking for a Casual Merchandiser An exciting opportunity has arisen to join our dynamic **VIC **team who services our valued customers across **Melbourne's North West.** **Benefits** - Monday to Friday shifts (no...